We have a set of guides available based on how you are looking to redeem the activation code:
STEP 1 - User management
When redeeming, you can either perform a new registration, or redeem the activation code against and existing S-user account. If your S-user is not already assigned to your profile, just log on and go the the s-user management section in the top right menu.
STEP 2 - Activation code validation
Use the URL that was provided to you or click here, then enter the provided activation code and click on the 'Validate' button. This will check the activation code for license, and validity. If you are having issues with your activation code check that you are copying correctly from the email, do not that after too many attempts you might see a stop symbol, this means that you need to wait up to and hour to retry the validation. If you are still encountering issues, please submit a ticket using the 'Get Technical Support' button in the help center.
STEP 3 - Review & Submission
Once the code has been validation, you will be presented with a screen showing the training offering associated to this activation code. If you already have an S-User ID assigned to your training.sap.com profile you will be presented with your user details. If you do not have an S-user assigned, or which to redeem against a new S-user account, you have the option to enter new user details.
If you are performing a new user registration, complete all the fields and click on the 'continue' button.
NOTE: That the option to use the Company Details from the Activation Code is pre-selected and pre-filled in.
Once you have reviewed or completed your user details, you will need to review and accept the terms and conditions, then click on the 'Submit' button.
STEP 4 - Order confirmation
Check that the order confirmation page is displayed after the booking is submitted and note the 'Order Number' for your reference.
STEP 5 - Access and reporting
As soon as you get your confirmation E-Mail your should be able to access your product. Following the links in the email for access. Depending on the type of product you redeemed you can also find your training in the 'My Training' section of the site, or in the 'Subscription access' section. Both accessible from the top right menu after logon.
If you are a company admin, looking for a report of your activation code usage, this is also found in the top right hand menu. This will provide an overview of your activation codes, licenses left and learners that have already redeemed. Do not that this section is based on your logged in user permissions, so if you should have access but it is not visible please reach out to your SAP contact or submit a support ticket by clicking on the 'Get Technical Support' button.
Call or email our business support team for any of the following:
Visit our support centre and create a ticket for any of the following. You will need to register for an account.