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SAP Learning Hub
    How to access
    How to use

SAP Live Access
    How to access
    How to use

SAP Certification Hub
    How to access
    How to use

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SAP Learning Hub

To access the SAP Learning Hub platform, follow these steps:

1. Go to https://learninghub.sap.com 
2. Register or logon with the email address used for your booking or activation code redemption. It is the same email address that your booking confirmation was sent to. 
   • If you choose to logon with a user ID, also be sure that it is connected to this email address. 
   • On https://accounts.sap.com you can reset your password 
3. If you are logged on, but are not able to access any content, please verify if your user ID relates to the correct email address, or if you own another user ID with the same email address
   • Go to https://accounts.sap.com and log on with your email address
   • The system will show you all user IDs with that same email address
   • If that is the case, log off and log on again with the other user ID to access the platform
4. Once logged in, bookmark https://learninghub.sap.com and use it as your main access point for SAP Learning Hub next time
5. General technical support is available via: SAP Learning Hub help center.
6. Get support for booking & order related inquiries by clicking the “Get Business Support” button at the page bottom of the SAP Training shop Help Center

To start content and services on the SAP Learning Hub platform, follow these instructions:

1. For the best start to your SAP Learning Hub experience, we recommend you join the Welcome Room, where you can access further information on how to use SAP Learning Hub and ask questions to the community. Refer also to the General User Guide
2. Technical inquiries: SAP Learning Hub help center.

SAP Live Access

To access the SAP Live Access platform, follow these steps

1. Go to https://training.sap.com/access 
2. Register or logon with the email address used for your booking or activation code redemption. It is the same email address that your booking confirmation was sent to. 
   • If you choose to logon with a user ID, also be sure that it is connected to this email address. 
   • On https://accounts.sap.com you can reset your password 
3. If you are logged on, but are not able to access any content, please verify if your user ID relates to the correct email address, or if you own another user ID with the same email address
   • Go to https://accounts.sap.com and log on with your email address
   • The system will show you all user IDs with that same email address
   • If that is the case, log off and log on again with the other user ID to access the platform
4. Click on Access SAP Live Access and you will be forwarded to https://learn.sap
5. Bookmark https://learn.sap – you can use it as your main access point for SAP Live Access next time (logon with the same credentials used for https://training.sap.com)
6. For login related inquiries to check FAQ or get support by clicking the “Get Technical Support” button at the page bottom of the SAP Training shop Help Center
7. Get support for booking & order related inquiries by clicking the “Get Business Support” button at the page bottom of the SAP Training shop Help Center

To start using systems on the SAP Live Access platform, follow these steps:

1. After login to https://learn.sap/liveaccess, search for the course you would like to access and click “Start Course”. Your system will be available in 15-90 minutes upon completion of this process
2. For detailed instructions use the SAP Live Access – General User Guide
3. Quick start guide
4. For further technical inquiries go to https://training.sap.com/help-center and use the "Get Technical Support" button at the page bottom

SAP Certification Hub

To access the SAP Certification Hub platform, follow these steps:

1. Go to https://training.sap.com/access and register or logon with the user ID or email address used for your booking or activation code redemption. It is the same email address that your booking confirmation was sent to
   
   • If you choose to logon with a user ID, also be sure that it is connected to this email address. 
   • On https://accounts.sap.com you can reset your password 
2. If you are logged on, but are not able to access any content, please verify if your user ID relates to the correct email address, or if you own another user ID with the same email address
   • Go to https://accounts.sap.com and log on with your email address
   • The system will show you all user IDs with that same email address
   • If that is the case, log off and log on again with the other user ID to access the platform
3. Click on Access SAP Cloud Certification and you will be forwarded to SAP Certification Hub
4. For login related inquiries to check FAQ or get support by clicking the “Get Technical Support” button at the page bottom of the SAP Training shop Help Center
5. Get support for booking & order related inquiries by clicking the “Get Business Support” button at the page bottom of the SAP Training shop Help Center

To schedule an exam on the SAP Certification Hub platform, follow these instructions:

1. After being routed to the SAP Certification Hub platform, choose Exam Dashboard at the top of the screen (if you don’t see that click on the SAP logo first)
2. Now you see your subscription(s), including their validity dates
   • Only within these dates you are able to do an exam
3. To schedule an event, choose Schedule an exam
4. Now you see the list of exams available
5. You can narrow down this list by using facets on the right-hand side
6. Select one and click on the small calendar icon on the right-hand side to schedule an exam date
   • Exams can only be taken within the subscription validity timeframe
7. You will receive an email confirmation of the appointment, including further instructions
8. Go to menu point Exam Appointments to see the list of exams you scheduled
9. You can cancel or change your exam appointments there
10. If you have any questions on SAP Certification Hub, please check the FAQ or contact the Support Team: support@questionmark.com.
11. For more information about the SAP Certification program, please refer to information on https://training.sap.com/certification.