WFIBCM_01 SAP Contact Center Introductory Technical Training (previously SAP BCM Technical Training)

WFIBCM 5 days

Classroom

WFIBCM_01 SAP Contact Center Introductory Technical Training (previously SAP BCM Technical Training)

Delivery:
Classroom
Country:
Finland
Display Language:
English
Rating:
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001 - See course details

Audience

  • SAP partners or consultants.
  • Support and maintenance engineers.
  • Network and telecom administrators.

Content

  • SAP Contact Center introductory training
  • "Hands on" SAP Contact Center installation, configuration and testing
  • Telecommunications, PSTN, Voice gateways and VoIP overview
  • Server configuration and redundancy, Windows OS prerequisites and certificates
  • Administration, maintenance, system diagnostics and tools

Notes

  • In Finland a dedicated equipped classroom for multiple BCM installations
  • For trainings outside of Finland; participants are required to have a laptop with Windows operating system IE browser (administrator rights required) and a USB headset with Microphone.

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