Change Request Management and Service Desk - Configuration

SM200 5 days

Classroom

Change Request Management and Service Desk - Configuration

Delivery:
Classroom
Country:
Display Language:
Dutch
Rating:
4.0

Goals

  • Describe the various elements of Service Desk and Change Request Management as part of SAP Solution Manager
  • Configure the SAP standard process for the Change Request Management and the Service Desk scenario
  • Outline how to customize the Service Desk and the Change Request Management process according to your needs.

Audience

  • SAP system administrators
  • System Administration

Prerequisites

Essential

  • SM100 SAP Solution Manager Configuration and Operations

Recommended

  • CR100 CRM Customizing Fundamentals

Course based on software release

  • Enhancement Package 1 for SAP Solution Manager 7.0

Content

  • Overview Change Request Management and Service Desk
  • Basic Setup Steps for Change Request Management and Service Desk
  • Master Data
  • The Service Desk Process and its Integration with Change Request Management
  • Service Desk Specific Customizing
  • The Use of Projects in Change Request Management
  • The Change Request Management Processes
  • Change Request Management Specific Customizing
  • Monitoring
  • Enhanced CTS

Notes

  • This class covers the most important functions of both Service Desk and Change Request Management. The priority of this class is on Change Request Management however.

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