• Perform E2E Root Cause Analysis to isolate the component causing the problem in a heterogeneous IT landscape
  • Perform component specific Root Cause Analysis to identify the root cause of a problem


  • Technology consultant
  • System Administrator
  • Solution Architect
  • Team Lead



  • SAP Web AS architecture
  • Basic knowledge of the SAP Solution Manager


  • None

Course based on software release

  • SAP Solution Manager 7.1 SP 08


  • Incident Management Process and Scope of End-to-End Diagnostics
  • End-to-End Change Analysis & Change Reporting
  • End-to-End Workload Analysis
  • Performance Analysis with CA Wily Introscope
  • Java Memory and Thread Dump Analyse
  • End-to-End Trace Analysis
  • End-to-End Exception Analysis and Exception Management
  • Client-Side tracing with BMC AppSight
  • Application and Data Inconsistency Analysis


  • The course does not introduce NetWeaver fundamentals and administrations.
  • The course does not introduce the installation and setup process of Solution Manager Diagnostics
  • To ensure the learning process and to pass the certification at the end of this course, it is recommended to deepen the knowledge in regards to the taught content through self-study, which should take place outside of the regular course hours
  • A certification exam is offered as part of the course. The test is run at the end of the course.