E2E Root Cause Analysis

E2E100 5 days

Classroom

E2E Root Cause Analysis

Delivery:
Classroom
Country:
Display Language:
Spanish
Rating:
4.0

Goals

  • Perform E2E Root Cause Analysis to isolate the component causing the problem in a heterogeneous IT landscape

Audience

  • Solution Architects
  • Application Management Team, especially team responsible to establish and execute cross component problem analysis and resolution
  • NetWeaver Operations Team
  • Business Process Operations Team
  • Technical Quality Managers
  • Service and Support Consultants
  • Technical Consultant

Prerequisites

Essential

  • SAP Web AS architecture
  • Basic knowledge of the SAP Solution Manager

Recommended

  • None

Course based on software release

  • SAP Solution Manager 7.1

Content

  • Introduction to End to End Root Cause Analysis
  • Incident Management Process and Pre-clarification
  • End to End Change Diagnostics
  • End to End Workload Analysis
  • End to End Trace Analysis
  • End to End Exception Analysis
  • Data Inconsistency Analysis
  • Client Side Root Cause Analysis
  • Proving Stabilization of Solution Landscapes with SAP EWA
  • Review and Certification Preparation
  • Certification for the Application Management Engineer – End to End Root Cause Analysis

Notes

  • The course does not introduce NetWeaver fundamentals and administrations.
  • The course does not introduce the installation and setup process of Solution Manager Diagnostics
  • To ensure the learning process and to pass the certification at the end of this course, it is recommended to deepen the knowledge in regards to the taught content through self-study, which should take place outside of the regular course hours

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