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  • o Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.


  • o Customers and project team members who are involved in implementing SAP CRM Service o SAP consultants and partners



  • • Essential o SAPCRM Overview of the SAP CRM solution o CR100 CRM Customizing Fundamentals Recommended o CR580 SAP CRM User Interface

Course based on software release

  • o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6


  • o Maintenance of technical objects § Installed base management § Individual objects o Service contract processing § Service agreements § Service contracts § Service plans o Service order processing § Resource planning § Service confirmation § Service billing § ERP Integration o Complaints and returns processing § Complaints and returns § In-house repair processing o Overview of IT Service Management


  • o This course discusses the basic setup and use of SAP CRM service scenarios. This course does not cover Web Channel (E-Service), mobile service scenarios or specific Interaction Center functions.

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