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  • Explain the internal data processing of the CRM Middleware
  • Set up and monitor the connection between SAP CRM and SAP ERP
  • Monitor the flow of data within the CRM Middleware


  • Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware



  • * Essential
  • SAPCRM Overview of the SAP CRM solution
  • Basic knowledge of SAP Technology (SAP Netweaver)# * Recommended
  • CR100 CRM Customizing Fundamentals

Course based on software release

  • SAP CRM 7.0 EHP2
  • SAP ERP Central Component 6.0 EHP6


  • Introduction to the CRM architecture and CRM Middleware
  • Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring
  • Connecting an external system using the XIF adapter
  • Business Warehouse adapter

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