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  • The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing.


  • Customers and project team members wishing to gain in-depth knowledge of CRM basic data, basic functionalities and basic customizing
  • SAP consultants and partners



  • SAPCRM Overview of the SAP CRM solution


  • SCM600 Business Processes in Sales Order Management

Course based on software release

  • SAP CRM 7.0 EHP1
  • SAP ERP Central Component 6.0 EHP5


  • CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
  • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
    • Customizing for these objects
  • Process control and determination
    • Partner determination
    • Actions
    • Overview of pricing in CRM
  • CRM billing
    • Basics concepts of CRM middleware
    • Introduction to the CRM WebClient User Interface


  • This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

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