CRM Customizing Fundamentals

CR100 5 days

Classroom

CRM Customizing Fundamentals

Delivery:
Classroom
Country:
Display Language:
Spanish
Rating:
4.0

Goals

  • o This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

Prerequisites

Essential

  • • Essential o SAPCRM Overview of the SAP CRM solution Recommended o SCM600 Business Processes in Sales Order Management

Course based on software release

  • o SAP CRM 7.0 EHP2 o SAP ERP Central Component 6.0 EHP6

Content

  • o CRM basic data: § Account Management § Organizational model § Product master § Customizing settings for each object o CRM business transactions § Overview of generic functions in business transactions § Activity management § Customizing for these objects o Process control and determination § Partner determination § Actions § Overview of pricing in CRM o CRM Billing o Basics concepts of CRM middleware o Introduction to the CRM WebClient User Interface

Notes

  • o This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course.

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