The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP1" certification exam verifies that the candidate possesses the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommeded - although not mandatory - prerequisite for the qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.
- To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
- You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
Please see below the list of topics that will be covered within this certification and the courses that cover them:
SAP CRM master data > 12%
SAP CRM basic functions > 12%
SAP CRM interaction channels > 12%
SAP CRM technology and integration > 12%
CRM user interface > 12%
SAP CRM transactional processing 8% - 12%
SAP CRM business scenarios 8% - 12%
Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference. Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.
Safeguarding the Value of Certification
SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Please take a look at our SCN blog to understand what you can do to help to protect the credibility of your certification status.
Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.