SAP Customer Relationship Management (SAP CRM) empowers you to manage all of your customer-related data and contacts. Courses for SAP CRM will show you how to leverage functionality for the full spectrum of CRM processes -- including sales, service, marketing, e-commerce, direct support, business analytics, and operations.Armed with an understanding of the comprehensive functionality in SAP CRM, you can manage the entire customer life cycle efficiently and intelligently. You'll learn how to optimize key processes, leverage various analytics and reporting tools, and assess your performance.Maximize your IT investment using our latest version of customer relationship management (CRM) software from SAP. A new user interface and numerous functional enhancements make the CRM experience even better. Check out our curriculum of courses and certification exams for both SAP CRM 2007 and SAP CRM 7.0.