To conserve your contingent time, training system can be automatically paused by being placed in suspend mode. When you are ready to use your new system, go to Active Systems tab on the Home page and resume it.

SAP Live Access training systems are automatically suspended in the following situations:

  • After successful deployment
  • If the training system was not accessed 60 minutes after it was resumed
  • If the connection to the training system is established but there was no activity on it for 60 minutes (not applicable for SAP SuccessFactors training systems)
  • If the connection to the training system broke and isn’t reestablished in following 60 minutes (not applicable for SAP SuccessFactors training systems)

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Call or email our business support team for any of the following:

  • You're having difficulties with certification
  • You'd like to check the status of an order
  • You have a problem or need advice with a booking

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e-learning@sap.com

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Visit our support centre and create a ticket for any of the following. You will need to register for an account.

  • You're having difficulties with logging in
  • You're receiving errors on the website
  • You have any other technical issue
Visit our support centre