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Under Contact at the bottom of each shop page you will find a link to Training Locations. When you click the URL you will be presented with the locations for the country shop you are viewing.
How can I purchase SAP Live Access?
How do I use SAP Live Access?
How do I access my SAP Live Access training system?
Where can I find additional documentation for SAP Live Access?
How do I check for course availability?
I have completed the Certification exam but have not received my certificate.
Can you give me tailored advice based on my circumstances?
I'm just starting out. Can you recommend introductory courses?
How can I find the education offering I need?
Who provided the 1 to 5 star rating for the education offerings?
Can I enter a star rating for an education offering via the Web Shop?
I did not complete the online evaluation after attending an instructor led (traditional or virtual) training. Can I complete the online evaluation via the Web Shop now?
Why do some education offerings have star ratings and others have no star ratings?
Are there specific classes designed to prepare me for Cloud certification(s)?
Where can I get advice on the best plan to fit my learning needs?
How can I get a completion certificate for an e-Learning course?
What features are available to me on the web shop?
Are SAP classes eligible for CPE credits?
What is Solution Release?
Do current certificates retain their validity?
Do certifications expire after a period of time? How do I refresh them?
How do certification exams measure experience and high-level skills?
What changes can individuals who have completed certification in the past expect?
Is certification available for a variety of role profiles?
Is there any difference between taking a certification exam at an SAP Education organization center and taking one at Pearson VUE?
How do I obtain my actual Certification certificate?
What else will the remote proctor check before I am allowed to start my Cloud certification exam?
Where can I find SAP Live Access for purchase on the shop?
I am booked on a SAP Live Access product. Can I share my access with family friends and colleagues?
I am booked on a SAP Learning Room product. Can I share my access with family friends and colleagues?
I am booked on a SAP Learning Hub product. Can I share my access with family, friends and colleagues?
I am new to SAP Training Shop. How long is the wait for access to the SAP Learning Hub after I have submitted an order?
How to register for a Learning Room?
Do I need a computer camera for Virtual Live Classroom?
Do I need a phone for Virtual Live Classroom?
Is VOIP Supported for Virtual Live Classroom?
Is Virtual Live Classroom in Real-Time?
How do I prepare for a Virtual Live Classroom?
How can I Redeem my Activation Code?
Are SAP Learning Hub learning rooms scheduled or are they available 24x7?
Is there a fee to take the Cloud certification exams?
If I buy a Cloud certification subscription, can I use it for other SAP exams?
If I don’t pass the Cloud certification exam the first time, how frequently can I take it?
Do I need to take the Cloud certification exams at a predetermined time or place?
Does SAP promote certified SAP Cloud consultants to customers?
How do I know which Cloud certification exam to take, if there is more than one listed?
How soon after I register can I take my Cloud certification exam?
How does SAP determine whether I qualify for Professional Certification? What kind of documentation do I need to submit?
How soon after I take my Cloud Associate certification exam will I be required to take a delta exam?
How does the proctor know that it’s me taking the Cloud certification exam, and not someone else?
How will I find out my Cloud certification exam score? Do you give me any printable evidence that I passed or not?
If I have a complaint about the proctor, about Cloud certification exam questions, or any other related topic, what can I do?
What language does the Cloud certification exam proctor speak?
Is it possible to chat with the Cloud certification exam proctor via text chat as my spoken English is not that good?
Is it possible to take a break during the Cloud certification exam without losing time?
If I have a health or other serious personal issue; is it possible to extend the time by which I must take a Cloud certification exam?
How do I redeem my Activation Code for SAP Learning Hub?
Where can I take a Cloud certification exam?
How will I recertify if I lost current SuccessFactors certification by skipping one quarters delta assessment?
What will happen if I cannot make my Cloud certification exam appointment? Does it count as an attempt?
How can I cancel or reschedule my Cloud certification exam?
How do I get started with the SAP Certification in the Cloud program?
How do I get started if I already am SuccessFactors Associate Certified?
Where can I learn the Cloud Delta certification exam content?
What is the SAP Certification in the Cloud Examination Process?
Where is the Pearson Vue certification voucher I purchased?
I purchased an education product that includes a Pearson Vue certification voucher as part of the purchase. When will I receive my Pearson Vue certification voucher?
How do I redeem my Activation Code for a Pearson Vue certification voucher?
Can I schedule my exam when I redeem my Activation Code for a Pearson Vue certification voucher?
How long do I have to use my Pearson Vue certification voucher?
How do I apply for the SuccessFactors Professional Certification?
What are the Requirements for the SuccessFactors Professional Certification?
What if I hold a SuccessFactors Professional Certification under the old SuccessFactors program?
Is there an additional fee to become SuccessFactors Professional Certified?
Do I need to take an exam to become SuccessFactors Professional Certified?
Is Delta Training required to maintain SuccessFactors Professional Certification?
What happens if I lose my SuccessFactors Associate Certification?
Do I need a Certification Hub subscription to apply for SuccessFactors Professional?
Do I need to renew my SuccessFactors Professional Certification?
How do I know if my Application for SuccessFactors Professional Certification is approved?
Who should I reach out to if I have questions about the SuccessFactors Professional Certification program?
How soon will I receive a response from SAP after submitting my application online for SuccessFactors Professional Certification exam?
What qualifies as a SuccessFactors Project?
My SuccessFactors project is deploying in phases starting with a Pilot. When is the project eligible for the SuccessFactors Professional Certification?
What is the customer SuccessFactors validation process?
My SuccessFactors project is deploying in phases. Are different deployments eligible as any other project?
When will I receive the Pearson Vue certification voucher after I have ordered it?
What happens if I do not pass the required Delta Assessments in the Learning Hub within 90 days?
What if I take a Core SuccessFactors Cloud certification exam and then a new version of the Core certification exam comes out a week later?
Can I book a training on my mobile device?
How can I prepare for my certification exam?
What kind of questions will I be asked during a certification exam?
Which training should I attend in order to get ready for a specific certification exam?
I am ready to sit for my On Premise/Classroom certification exam. As a test taker what are the Security Guidelines I must follow?
I am ready to sit for my Cloud certification exam. As a test taker what are the Security Guidelines I must follow?
What is SAP Education doing to Safeguard the value of Certification?
What will happen if I skip one quarters SuccessFactors delta assessment?
Will provisioning access for my current project be affected if I skip one quarters SuccessFactors delta assessment and no longer have current certification?
Can I reapply for Professional Certification with the same three SuccessFactors implementation projects I used for my original application?
Are SAP SuccessFactors Academy Learning Rooms available 24x7?
Who is required to take the SAP SuccessFactors Delta assessment?
There are unscored items in my exam how will this affect my final score?
What score is required to pass the SuccessFactors delta exam?
How do I find my local SAP Education Office?
What if I do not complete the SuccessFactors delta assessment exam within the next 90 days?
How do I recertify for SuccessFactors?
How is this new SuccessFactors delta program more flexible?
What if I am a SuccessFactors Professional Certified?
Who is required to participate in the new SuccessFactors Delta model?
The course I am interested in is not listed in the Course Catalog. When will it be available?
What is Wishlist?
Is SAP Live Class run in real-time?
Is Voice Over IP (VOIP) supported with SAP Live Class?
How do I prepare for SAP Live Class?
Do I need a web cam for SAP Live Class?
Do I need a phone line for SAP Live Class?
With SAP Live Class, do I receive the same course manual as I would have in the traditional classroom, and if so, how do I receive this?
Do you use the same instructors for SAP Live Class as for the traditional classroom?
For SAP Live Class, do I really need a headset with built in mic or can I use my laptop speakers and mic?
Is there a guide for SAP Learning Hub? I would like to know how to use the platform
How does SAP handle incorrect behavior during an exam?
Can I access exam questions in advance by buying exam questions from a company or through a ‘brain dump’?
Can I share my exam questions?
What is the SAP Global Certification program?
Which SAP Global Certifications are available?
How do I know which certifications I should consider taking?
What benefits does the SAP Global Certification program offer? What is the value of becoming certified?
Are there specific courses designed to prepare me for SAP Global Certification(s)?
How are course content and exams delivered?
If you have difficulties with specific certification, sales or bookings.
If you can't find an answer for technical questions.