I am an SAP Partner and need support. Who can provide support?

Support for

  1. System: 
  2. Search the Help Center FAQs where you will already find answers to frequently asked questions.  If you need to contact one of our agents, click on 'Get Technical Support' at the bottom of the Help Center page.
  3. SAP Learning Hub:
  4. Reseller issues - send email edupartner@sap.com. All other Learning Hub issues - send email to learninghub.partners@sap.com
  5. Deal or Org level:
  6. Send email to pe_channel_helpline@sap.com
  7. Other:
  8. Send email to learning@sap.com

I am an SAP Partner having a reselling SAP Learning Hub issue. Who can provide reselling for Learning Hub support?

You can find more information on the SAP Learning Hub Resell Training and Support Center. Please ensure you are logged in to PartnerEdge to access.

You can also send an email to edupartner@sap.com for support.

I am an SAP Partner having an issue with a deal. Who can provide deal support?

Please send an email to pe_channel_helpline@sap.com for support.

I am an SAP Partner having an issue with an organization level. Who can provide organization level support?

Please send an email to pe_channel_helpline@sap.com for support.

How do I know that I'm logged in as an SAP Education reseller partner?

Once you log into the training shop as an SAP Education reseller partner you will be presented with a welcome popup. This will include useful links. If you are just looking to browse the catalog, you can close the popup and continue using the shop as a partner.

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As a reseller partner, how do I know if my activation code is running low?

When redeeming and activation code as a reseller partner you will get a notification during the redemption process when there are 5 or fewer licenses left on your activation code.

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I'm logged in as a SAP Education reseller partner, but just want to use the shop like a customer?

When you want to browse the full catalog, or purchase training for yourself. You can click on the hamburger menu option and click on the 'downgrading' option. 

This will change your logged-in profile into the customer role for the duration of your browser session. 

When performing a transaction, it will not be generated against your partner ID but a new customer ID will be generated as part of the booking process. 

Can I upload a PO as part of my reseller partner booking?

When performing a booking as a reseller partner, you can upload a PDF document during the checkout process. 

This needs to be in the .pdf format and no larger than 5MB


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