Due to the temporary closure of training centers (current status here), all planned classroom training courses in the affected countries have been converted to our virtual learning method SAP Live Class until further notice - thus the original offer is still fully available in these countries.
Re-opening of the International Training Centre in Walldorf as of 15 June in compliance with the necessary hygiene regulations and safety precautions.
Your customer can reset their CLC password at https://accounts.sap.com/ui/createForgottenPasswordMail?spId=4fec2acde4b0ff7229152fa0&targetUrl=&sourceUrl
They only need to select ‘Forgot password?’ link on the page to reset their password.
If this does not resolve the customers issue they can contact one of our agents by selecting ‘Get Technical Support' at the bottom of the Help Center page.