To use SAP Live Access, you must first fulfil minimal system requirements as listed at
If you are still experiencing issues, try the following steps:
Hopefully these general guidelines will help you to complete connection test, that is available at https://www.learn.sap/connecttest
If you are not able to see Windows login screen, please contact your local IT department for further assistance. In case you can see Windows login screen, connection test is successfully completed and you can try accessing your training system.