Once I submit an online registration can I assume that the course is confirmed?

After you booked on the SAP Training and Certification Shop you will see a message that confirms you have placed your order successfully however this does not mean that you are booked on the course. You should receive a "booking confirmation" email that confirms all of the details of your booking. Please read carefully and check that all details are correct and if anything is incorrect please notify the respective Education Center (whose email address is listed at the bottom of the page) immediately.

If the process is still unclear please contact the Education Center and provide this Order Number to the colleague handling your query. The Order Number can be found in the Order Summary section or in the My Account section.

I have received my booking confirmation. Do I need to go to the SAP Training and Certification Shop to process the payment?

No.  An invoice will be sent separately to the invoice recipient specified in the booking with payment details included. For payment with a credit card, you provided the credit card details during the SAP Training and Certification Shop booking process and the credit card will be charged accordingly.

How can I check the status of my booking?

After you booked on the SAP Training and Certification Shop you will see a message that confirms that you have placed your order successfully however this does not mean that you are booked on the course. You should receive a "booking confirmation" email that confirms all of the details of your booking. Please read carefully and check that all details are correct and if anything is incorrect please notify the respective Education Center (whose email address is listed at the bottom of the page) immediately.

If the process is still unclear please contact the Education Center and provide the Order Number to the SAP Education Specialist handling your query. The Order Number can be found in the Order Summary section or in the My Account section.

How to use a campaign code during an online booking

Campaign codes can be added to your order from the shopping basket. 

You will need to have added the relevant course or product into the basket and you will be required to be logged in to apply the campaign code.

To register or log in, click on the person icon in the top right corner of the training shop, after login you will be redirected back to the shopping cart.

Once you have successfully logged in (as indicated by seeing your name in the top right corner), you can enter your campaign code in the field and click on the apply button. 

Now the system will check the campaign code against the product(s) in your basket.

When all the checks have been passed successfully you will be presented with a green success message.

Note that the actual discount (if appliable) will only be displayed on the next screen after you have clicked on 'proceed to checkout' 

On the checkout page, you will be able to view the discount, as well as the estimated tax and final estimated price. It is worth noting that this is estimated and this will be finalized on the booking completion after submission. 

You can now proceed to fill in the booking request form and submit your order with the campaign code added.

Can I change the date of my course once I have booked it?

Please refer to the country-specific Terms and Conditions for details.  You will find the country-specific Terms & Conditions at the bottom of all shop pages

How can I purchase training for a group of people in my company?

On-Behalf purchases - attendee names KNOWN

  1. Logon to https://training.sap.com NOTE: The user you log in with must have an S-user assigned.
  2. Add the education product(s) you want to purchase to your shopping basket.
  3. On the Shopping Basket page you will see the Attendee Management option.
  4. Select Attendee Management and follow the onscreen prompts.

NOTE: If you do not see the Attendee Management option check that an S-user is assigned to your web profile and if not make the assignment under My Account > My S-user Management.  If you require further assistance contact your local Education office; contact details can be found at the bottom of all webshop pages.

On-behalf purchases - attendee names UNKNOWN (No Name purchase)

  1. Logon to https://training.sap.com NOTE: The user you log in with must have an S-user assigned which you can perform yourself online.  And the user you log in with must have the Buyer role which can only be assigned by SAP.
  2. Add the education product(s) you want to purchase to your shopping basket.
  3. On the Shopping Basket page, you will see the Attendee Management option.
  4. Select Attendee Management and follow the onscreen prompts.

NOTE: If you do not see the option to make a purchase for attendees where name is unknown at this time please contact your local Education office; contact details can be found at the bottom of all webshop pages. You must have the Buyer role to make No Name purchases and SAP will need to adjust your profile.

What is the difference between Company Booking versus Non Company Booking?

If you are an independent SAP student (without VAT number) please choose non-company booking.

What is No Name Booking?

No Name Booking allows a Customer Group Administrator/Buyer to reserve seats in an event-based course(s) without providing student information at the time of purchase.  The Customer Group Administrator will be required to provide payment details and accept country-specific Terms & Conditions when placing the No Name bookings.  No Name Booking is a purchase reference country-specific Terms and Conditions for rules that apply.

The Customer Group Administrator will be sent reminder emails to provide student details for all No Name Bookings otherwise the bookings are treated as a “no-show” and they are charged the full amount. 

You can manage your No Name Bookings from My Account area at any time. 

NOTE: No Name Booking is only available for courses with scheduled events. You must be logged with an account number with the buyer role assigned to your web user. You will have to provide payment details and accept Terms and Conditions to place a No Name Booking and view My Account area.  No Name Booking is a purchase and all Terms and Conditions apply.

What is Wait Listing? What happens when I go onto a waiting list for an education offering?

Waitlisting allows you to request placement on a waiting list for a course event that has no seats available.  There is no charge for being placed on a waiting list but you are required to provide payment details and accept country specific Terms & Conditions for placement. If you are on a waiting list and a seat(s) become available you will receive an email notification and will have the option to book or cancel the waitlist request.  

If you choose to book the course the country Terms and Conditions apply and the course price and any taxes due will be charged to the payment type you provided during placement on the waitlist. 

You can manage your waitlist request from your My Account area at any time.

NOTE: Wait Listing is only available for courses with scheduled events and there is no guarantee a seat will become available.  You must be logged with S-user assigned provide payment details and accept Terms and Conditions to be placed on a waitlist and to view My Account area.