Frequently Asked Questions

• How can I purchase SAP Live Access?
• How do I deploy another (different) SAP Live Access training system?
• How do I request SAP Live Access support?
• What are the prerequisites for using SAP Live Access?
• I have an issue with a SAP Live Access exercises, how do I get help?
• How do I manage SAP Live Access contingents?
• Why is my SAP Live Access training system deleted?
• Where can I find SAP Live Access course-specific setup guide, including username and password?
• How do I use SAP Live Access?
• How do I access my SAP Live Access training system?
• How do I navigate the SAP Live Access portal?
• Where can I find additional documentation for SAP Live Access?
• How do I check for course availability?
• I have completed the Certification exam but have not received my certificate.
• Can you give me tailored advice based on my circumstances?
• I'm just starting out. Can you recommend introductory courses?
• What training venues are available near me?
• How can I find the education offering I need?
• There is an error while submitting the registration. What should I do?
• When will a course close for booking?
• Once I submit an online registration can I assume that the course is confirmed?
• What is the difference between Company Booking versus Non Company Booking?
• I have received my booking confirmation. Do I need to go to the SAP Training and Certification Shop to process the payment?
• When will I receive an invoice?
• How do I request for the invoice to be sent to an address other than the company main address?
• How can I check how much is left on my Preferred Card and view a Preferred Card report on it?
• Can I consume standard SAP e-Learning offerings from a mobile or tablet device?
• Are there specific classes designed to prepare me for Cloud certification(s)?
• Where can I get advice on the best plan to fit my learning needs?
• When I click on access button the course does not start. What settings should I check?
• I received the Log on to the learning system failed error message. What should I do?
• Why does the detected screen resolution not comply with the real resolution of my computer?
• I have difficulty opening the e-Learning course using my MAC computer. What should I do?
• I use Google Chrome browser and have issues consuming my e-Learning. What should I do?
• The completion status is not 100% although I finished the e-Learning course. What can I do?
• How do I reset the learning progress for an e-Learning course?
• The player displays "You have completed the material" and I could not access the content. What should I do?
• How can I get a completion certificate for an e-Learning course?
• How can I purchase training for a group of people in my company?
• Is there an Activation Code Report on the web shop?
• Where are my Courses after I redeemed my Activation Code?
• Why am I asked to do the pre-assessment before I consume the e-Learning course?
• Can I skip the pre-assessment and access the e-Learning course content directly?
• I am confused with the multiple selection questions of the e-Learning course. What should be the right choices?
• I am paying by Purchase Order. What information do I need to enter in the Purchase Order Number field?
• Are SAP classes eligible for CPE credits?
• What is Solution Release?
• Do current certificates retain their validity?
• Do certifications expire after a period of time? How do I refresh them?
• How do certification exams measure experience and high-level skills?
• What changes can individuals who have completed certification in the past expect?
• What is Pre-Booking?
• Is certification available for a variety of role profiles?
• Is there any difference between taking a certification exam at an SAP Education organization center and taking one at Pearson VUE?
• Do I need to enter my SAP user ID when registering for a certification exam?
• How do I obtain my actual Certification certificate?
• What else will the remote proctor check before I am allowed to start my Cloud certification exam?
• Do you have a problem with your training system landscape provided by SAP?
• Where can I find SAP Live Access for purchase on the shop?
• What is SAP Live Access?
• How do I access the SAP Live Access product I purchased?
• I am booked on a SAP Live Access product. Can I share my access with family friends and colleagues?
• What is SAP Learning Room?
• I am booked on a SAP Learning Room product. Can I share my access with family friends and colleagues?
• What is SAP Learning Hub?
• What is the SAP Learning Hub Discovery Edition?
• How do I access the SAP Learning Hub product I purchased?
• I am booked on a SAP Learning Hub product. Can I share my access with family, friends and colleagues?
• Where can I find SAP Learning Room for purchase on the shop?
• Why is the web page not displayed correct using Internet Explorer 9?
• I am new to SAP Training Shop. How long is the wait for access to the SAP Learning Hub after I have submitted an order?
• I am an existing user with a sap.com profile and SAP Learning Hub booking. But I am new to the SAP Learning Hub. How do I log into https://training.sap.com?
• I am an existing user with a sap.com profile. How do I reset my password?
• I am an existing user with a sap.com profile and SAP Learning Hub booking. I am receiving a validation error after clicking 'Access SAP Learning Hub and other Education Subscriptions' from the SAP Training Shop. How do I fix this error?
• I am an existing user with an S-user profile and SAP Learning Hub booking. I am new to SAP Learning Hub. How can I log on to https://training.sap.com?
• I am an existing user with an S-user profile and SAP Learning Hub booking. How do I reset my password?
• I am an existing user with an S-user profile and SAP Learning Hub booking. I am receiving a validation error after clicking 'Access SAP Learning Hub and other Education Subscriptions' from the SAP Training Shop. How do I fix this error?
• I am an existing user with a sap.com. How do I log on to https://training.sap.com?
• How to view learning hub courses on Internet explorer 11?
• How to register for a Learning Room?
• How do I prepare for a Virtual Live Classroom?
• Why is Adobe Acrobat not detected correctly by Google Chrome Browser?
• Why does Windows Media Player is required to display some elements on the page. Install plug-in appear in the simulations of SAP e-learning courses by Google Chrome browser?
• How can I Redeem my Activation Code?
• How do I update my web profile; name; email; phone number?
• How do I Register and Login to the web shop?
• Are SAP Learning Hub learning rooms scheduled or are they available 24x7?
• Is there a fee to take the Cloud certification exams?
• If I buy a Cloud certification subscription, can I use it for other SAP exams?
• If I don’t pass the Cloud certification exam the first time, how frequently can I take it?
• Do I need to take the Cloud certification exams at a predetermined time or place?
• Does SAP promote certified SAP Cloud consultants to customers?
• How do I know which Cloud certification exam to take, if there is more than one listed?
• How soon after I register can I take my Cloud certification exam?
• How does SAP determine whether I qualify for Professional Certification? What kind of documentation do I need to submit?
• How soon after I take my Cloud Associate certification exam will I be required to take a delta exam?
• How does the proctor know that it’s me taking the Cloud certification exam, and not someone else?
• How will I find out my Cloud certification exam score? Do you give me any printable evidence that I passed or not?
• If I have a complaint about the proctor, about Cloud certification exam questions, or any other related topic, what can I do?
• What language does the Cloud certification exam proctor speak?
• Is it possible to chat with the Cloud certification exam proctor via text chat as my spoken English is not that good?
• Is it possible to take a break during the Cloud certification exam without losing time?
• If I have a health or other serious personal issue; is it possible to extend the time by which I must take a Cloud certification exam?
• How can I determine if my computer meets the standards for taking the Cloud certification exam?
• Can I take the Cloud certification exam on a tablet computer such as an iPad or Android tablet?
• What can I do if firewall restrictions keep me from taking the Cloud certification exam?
• What happens if there is a fire alarm or similar incident while I am taking my Cloud certification exam?
• I tried to change my email address that exist under My Account > My Profile but the email update failed. What should I do?
• How do I redeem my Activation Code for SAP Learning Hub
• What are the technical requirements for taking a Cloud certification exam?
• If I change the company can I use up my remaining contingent of my attempts?
• Do I need a Webcam to take my Cloud certification exam?
• Where do I obtain the Questionmark Secure Browser for the Cloud certification exam?
• Where can I take a Cloud certification exam?
• How do I get help if I encounter a technical problem during my Cloud certification exam?
• How do I get help if I encounter a technical problem when trying to schedule a Cloud certification exam?
• What do I do if my Internet connection goes down while I am taking my Cloud certification exam?
• How will I recertify if I lost current SuccessFactors certification by skipping one quarters delta assessment?
• What will happen if I cannot make my Cloud certification exam appointment? Does it count as an attempt?
• How can I cancel or reschedule my Cloud certification exam?
• What certifications are available in the Certification in the Cloud from SAP?
• How do I get started with the SAP Certification in the Cloud program?
• How do I get started if I already am SuccessFactors Associate Certified?
• Where can I learn the Cloud Delta certification exam content?
• What is the SAP Certification in the Cloud Examination Process?
• What is the SuccessFactors Professional Certification?
• How do I apply for the SuccessFactors Professional Certification?
• What are the Requirements for the SuccessFactors Professional Certification?
• What if I hold a SuccessFactors Professional Certification under the old SuccessFactors program?
• What is the difference between SuccessFactors Associate Certification and Professional Certification?
• Is there an additional fee to become SuccessFactors Professional Certified?
• Do I need to take an exam to become SuccessFactors Professional Certified?
• Is Delta Training required to maintain SuccessFactors Professional Certification?
• What happens if I lose my SuccessFactors Associate Certification?
• Do I need a Certification Hub subscription to apply for SuccessFactors Professional?
• Do I need to renew my SuccessFactors Professional Certification?
• How do I know if my Application for SuccessFactors Professional Certification is approved?
• Who should I reach out to if I have questions about the SuccessFactors Professional Certification program?
• How soon will I receive a response from SAP after submitting my application online for SuccessFactors Professional Certification exam?
• How do I assign my S-user to my Web profile?
• What qualifies as a SuccessFactors Project?
• My SuccessFactors project is deploying in phases starting with a Pilot. When is the project eligible for the SuccessFactors Professional Certification?
• What is the customer SuccessFactors validation process?
• My SuccessFactors project is deploying in phases. Are different deployments eligible as any other project?
• Why will the SAP Training and Certification Shop not accept my credit card even though I know the credit card is still valid?
• When will my Credit Card payment be processed for classroom and virtual classroom training?
• How can I provide my Credit Card information if I made the booking via the registration form?
• Why do I not see the Credit Card payment option?
• Why can I not enter any details after I select Credit Card payment?
• When I complete the Credit Card details will I be charged instantly?
• How can I find out more about a course?
• How can I check the status of my booking?
• I am interested in a particular course but could not find it in the schedule.
• What happens if I do not pass the required Delta Assessments in the Learning Hub within 90 days?
• What if I take a Core SuccessFactors Cloud certification exam and then a new version of the Core certification exam comes out a week later?
• How do I get my Provisioning ID once I have achieved my SuccessFactors certification?
• How do I find out which Cloud Delta certification exams are being developed for SuccessFactors?
• What is Wait Listing? What happens when I go onto a waiting list for a education offering?
• What is No Name Booking?
• Can I change the date of my course once I have booked it?
• How can I prepare for my certification exam?
• What kind of questions will I be asked during a certification exam?
• Which training should I attend in order to get ready for a specific certification exam?
• I am ready to sit for my On Premise/Classroom certification exam. As a test taker what are the Security Guidelines I must follow?
• I am ready to sit for my Cloud certification exam. As a test taker what are the Security Guidelines I must follow?
• What is SAP Education doing to Safeguard the value of Certification?
• What SAP Learning Hub reports are available to me as Manager of a SAP Learning Hub subscriber?
• What will happen if I skip one quarters SuccessFactors delta assessment?
• Will provisioning access for my current project be affected if I skip one quarters SuccessFactors delta assessment and no longer have current certification?
• Can I reapply for Professional Certification with the same three SuccessFactors implementation projects I used for my original application?
• Are SAP SuccessFactors Academy Learning Rooms available 24x7?
• Why cannot I find a certification path for SAP Jam Academy or Introduction to SAP SuccessFactors Academy?
• Who is required to take the SAP SuccessFactors Delta assessment?
• There are unscored items in my exam how will this affect my final score?
• What score is required to pass the SuccessFactors delta exam?
• How do I find my local SAP Education Office?
• How do I find the relevant SuccessFactors Learning Room and Delta content?
• What if I do not complete the SuccessFactors delta assessment exam within the next 90 days?
• How do I recertify for SuccessFactors?
• How is this new SuccessFactors delta program more flexible?
• What if I am a SuccessFactors Professional Certified?
• What is SuccessFactors delta content?
• Who is required to participate in the new SuccessFactors Delta model?
• The course I am interested in is not listed in the Course Catalog. When will it be available?
• I´m an SAP employee and want to take my online proctored Cloud exam with my company PC/Laptop. Which network connection shall I use?
• What is the exact qualification for getting LH Certificate?
• How can I check the correct answers of the post-assessment after submitting the assessment?
• Is it possible to download or save “Feedback for the Test: Summative-Assessment” which appears right after completing post-assessment?
• I am an SAP Partner and need support. Who can provide support?
• I am an SAP Partner having a reselling SAP Learning Hub issue. Who can provide reselling for Learning Hub support?
• I am an SAP Partner having an issue with a deal. Who can provide deal support?
• I am an SAP Partner having an issue with an organization level. Who can provide organization level support?
• My customer has forgotten both his password and the "question" to retrieve the password to login to CLC. Is there any other option for him to retrieve?
• Why am I not able to access my Learning Hub subscription?
• Why am I not able to access my Certification Hub subscription?
• Why am I not able to access my Live Access subscription?
• How to support Google Chrome versions for WPB Recordings?
• How do I conduct performance test?
• Why is my SAP Live Access training system lifetime shorter than 30 days?
• Is my contingent consumption time used while waiting for my training system to resume or suspend?
• Why is my SAP Live Access training system suspended?
• Can I extend my SAP Live Access training system?
• What does the stop symbol denote while redeeming an activation code?
• Is SAP Live Class run in real-time?
• Is Voice Over IP (VOIP) supported with SAP Live Class?
• How do I prepare for SAP Live Class?
• Do I need a web cam for SAP Live Class?
• Do I need a phone line for SAP Live Class?
• With SAP Live Class, do I receive the same course manual as I would have in the traditional classroom, and if so, how do I receive this?
• Do you use the same instructors for SAP Live Class as for the traditional classroom?
• For SAP Live Class, do I really need a headset with built in mic or can I use my laptop speakers and mic?
• Is there a guide for SAP Learning Hub? I would like to know how to use the platform
• How do I know my Stay Current status?
• Credential Manager Transition
• As a reseller partner, how do I know if my activation code is running low
• I'm logged in as a SAP Education reseller partner, but just want to use the shop like a customer
• Can I upload a PO as part of my reseller partner booking
• How to map the S-user ID as Primary?
• How does SAP handle incorrect behavior during an exam?
• Can I access exam questions in advance by buying exam questions from a company or through a ‘brain dump’?
• Can I share my exam questions?
• What is the SAP Global Certification program?
• Which SAP Global Certifications are available?
• How do I know which certifications I should consider taking?
• What benefits does the SAP Global Certification program offer? What is the value of becoming certified?
• Are there specific courses designed to prepare me for SAP Global Certification(s)?
• How are course content and exams delivered?