Course announcements

  • Do you want to know about all the different solutions that are part of the SAP Customer Experience portfolio? Do you already have experience with one or two of them, and are looking forward to completing the whole picture? If yes then this training day will be valuable for you and your team! Get to know all the different SAP Customer Experience solutions: Commerce, Sales, Service, Emarsys (Marketing), Customer Data and their integration and extensibility options. Our experienced trainers will present the topics and provide explanations. Theywill also perform live demos and answer participant questions, to give you aholistic view across the SAP Customer Experience portfolio. SAP Learning invites you to join the virtual Meet SAP Customer Experience Solutions Day. During the day you‘ll learn about the different Customer Experience products, and their major features, use cases, and business benefits. You will discover the different approaches to integrating different products with the SAP back ends (ERP, CRM and S/4HANA). You’ll also be able to outline the extensibility models available to implement your custom business requirements.

Course information

  • Introduction to SAP Customer Experience Solutions and Lead to Cash 
  • SAP Commerce Cloud Overview
  • SAP Customer Data Essentials
    • SAP Customer Data Cloud
    • SAP Customer Data Platform
  • Outlining SAP Sales Cloud
  • Edging SAP Service Cloud
  • Meet SAP Emarsys
  • Primer to SAP Customer Experience Integration options 
  • Summary of SAP Customer Experience Extensibility alternatives 
  • Closing and wrap up
  • This course will prepare you to:
    • Distinguish the major features, use cases and business benefits of SAP Customer Experience solutions.
    • Understand the integration approaches between SAP CX solutions and SAP back ends.
    • Outline available extensibility models for SAP Customer Experience.
  • Business Analysts
  • Project Managers, Team Leads
  • Extension and Integration Developers
  • Application, Technology and Development Consultants
  • Enterprise and Solution Architects
  • System Administrators
  • Technology Consultants
  • Trainers
  • Users

Essential

  • General Knowledge about CRM and Customer Experience solutions and scenarios.

Recommended

  • Basic understanding of Integration and Extensibility topics.
  • Latest cloud versions available for each solution.

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