Course announcements

  • The Customer Experience (CX) virtual innovation bootcamp is a hands-on experiential online workshop specifically designed to help individuals and teams leverage the combined power of Customer Experience Management and Design Thinking in order to solve real-life front-office business challenges.
  • Participants will be immersed in a virtual environment where they will learn, collaborate, and co-create. We empower participants to adopt modern Customer Experience Management and Design Thinking principals to solve their individual business challenges and apply those methodologies in their business context.
  • Participants will learn how to map their current stakeholder experience, identify and rank pain-points, get exposed to the latest and most innovative CX use-cases and prototype an enhanced future state, leveraging intelligent technologies.
  • Grab our early bird offer now with a 12% discount by applying the campaign code "WIN2021" while registering for the program - offer expires on August 20th, 2021. Register now as seats are limited – unlike your thinking. Reach out to us for more details and our full-service catalogue at sapinnovatetowin@sap.com.

Course information

  • Experience the CX Virtual Innovation Bootcamp, which leverages proven frameworks, expert coaching and powerful technology to teach you and your teams to solve complex problems remotely. Get practical experience using powerful on-line collaboration platforms. The Innovation Bootcamp comprises of four modules in total, each module ranges up to 4 hours, delivered over a 2-week period.
  • Module 1
    • 14:00 – 14:45 (GMT +4) - Welcome, Mural Orientation, Team introduction
    • 14:45 – 15:15 (GMT +4) - Design Thinking 101
    • 15:15 – 15:45 (GMT +4) - Pitch your challenge
    • 15:45 – 16:00 (GMT +4) - Digital break
    • 16:00 – 16:30 (GMT +4) - CX principles & fundamentals
    • 16:30 – 17:45 (GMT +4) - Team dashboard / Stakeholder ID, Project scope
  • Module 2
    • 14:00 – 14:15 (GMT +4) - Welcome, Ice breaker
    • 14:15 – 15:15 (GMT +4) - Introduction to personas, journey mapping & pain – point ranking
    • 15:15 – 15:45 (GMT +4) - Design your personas
    • 15:45 – 16:00 (GMT +4) - Digital break
    • 16:00 – 17:30 (GMT +4) - Build your AS-IS customer journey map
    • 17:30 – 17:45 (GMT +4) - Reflection & close
  • Module 3
    • 14:00 - 14:15 (GMT +4) - Welcome, Ice breaker
    • 14:15 - 15:00 (GMT +4) - Pain – point ranking, Point of View framing
    • 15:00 - 15:45 (GMT +4) - Innovation in customer experience and Experience management
    • 15:45 - 16:00 (GMT +4) - Digital break
    • 16:00 – 17:30 (GMT +4) - Ideation wave 1, ideation with the SAP Business Technology Platform (BTP), clustering, voting, lean prioritization matrix
    • 17:30 – 17:45 (GMT +4) - Reflection & close
  • Module 4
    • 14:00 – 14:15 (GMT +4) - Welcome, Ice breaker
    • 14:15 – 14:45 (GMT +4) - Prototyping, validation & business experiments
    • 14:45 – 15:45 (GMT +4) - Prototyping using customer journey maps and designing TO-BE scenarios.
    • 15:45 – 16:00 (GMT +4) - Digital break
    • 16:00 – 17:15 (GMT +4) - Design your TO-BE journey map and story
    • 17:15 – 17:45 (GMT +4) - Pitch session and group presentation, Closing
  • This course will prepare you to:
    • Learn best practices for a data-driven design methodology (X+O Data)from SAP experts.
    • Adopt Customer Experience and Design Thinking principals to solve business challenges.
    • Apply the methodology in your business context (or a simulation) by discovering how to map the current stakeholder experience using customer journey mapping, leverage powerful tools to rank pain-points along the journey and frame a relevant point of view.
    • Generate ideas using various techniques including the SAP Business Technology Platform to prototype a future experience for your stakeholders.
    • Craft a value proposition that includes specific use cases for your business process.
  • Front-office stakeholders (Sales, Marketing & Support functions).
  • Technology and Enterprise Architects, CX Project Managers.
  • Innovation and Strategy departments.
  • Heads of Learning & Development.

Essential

  • None

Recommended

  • Open to experience and actively learn modern Customer Experience Management and Design Thinking principals in a virtual, collaborative environment.
  • Engagement setup & technology requirements: All participants need to ensure they have high speed, uninterrupted and high-quality access to the internet.
  • Live and Interactive sessions of 4 modules of 4 hours over 4 consecutive days (4x4x4 format.)
  • 100% Virtual. 100% Remote.
  • The program will utilise the following tools: ZOOM for team collaboration AND MURAL for virtual whiteboarding. Links to the tools will be shared directly via email by the trainer prior to the engagement.
  • Covering specific Customer Experience Challenges within various sectors (e.g. retail, telecom, hospitality, luxury goods.) and front- office department (Sales, marketing, Customer Service etc…)
  • This SAP Innovate to Win course is not based on a software release.
  • Innovation methods have a strong history at SAP. Design Thinking is lived at SAP every single day, internally and with our customers and partners to provide a unique approach for problem finding and problem solving with a focus on human meaning and empathy.
  • To thrive in this post-pandemic world, investing in technology is not enough. Organizations need to also invest in creating an innovative, collaborative and engaged workforce and hereby building a resilient culture that will help to proactively respond to potential disruptions.
  • With people being at the heart of digital transformation SAP Innovate to Win, supports individuals and organizations to unleash their innovation potential. SAP Innovate to Win complements SAP’s innovative technologies with an innovation enablement and coaching service, targeted to build and foster innovation capabilities within organizations and beyond. SAP Innovate to Win has enabled more than 5,680 innovators by now and offers its services in-person and remotely to empower organizations and individuals beyond functional or physical borders.
  • SAP Innovate to Win empowers you and your teams to co-create, validate and implement innovative solutions that generate value for your stakeholders – in virtual and hybrid setups. Our extensive blend of innovation skills, our rich and diverse track record of successful engagements and our extensive team of accredited, multi-lingual coaches puts us in a unique position to give you the confidence to innovate.

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