Goals

  • This training enables partners, customers and consultants to understand, explain and setup SAP Customer Activity Repository and its surrounding components in a customer environment sharing best practices by experienced consultants.
  • It will provide an insight on the architecture, supported processes and configuration of SAP CAR

Audience

  • SAP Customers
  • SAP Partners
  • SAP Employees

Prerequisites

Essential

  • None

Recommended

  • W26POS SAP POS Data Transfer & Audit / SAP POS Data Management Workshop
  • SAPIRT Function Overview in SAP for Retail
  • SAP HANA Overview

Course based on software release

  • SAP Customer Activity Repository 4.0

Content

  • Introduction to SAP Customer Activity Repository
  • (Technical) Solution Architecture
  • POS Data transfer & audit overview and basics
  • ERP and CRM integration
  • CAR Analytics for Multichannel Sales Analytics and Inventory Analytics
  • Omnichannel Article Availability (OAA) (process overview)
  • Omnichannel Promotion Pricing (OPP) (process overview)
  • Unified Demand Forecast
  • Demand Data Foundation
  • On Shelf availability (activation and usage Scenarios)
  • Migration process for existing SAP POS Data Management customers
  • Summary

Notes

  • The focus of this workshop is providing access to important information using early course material instead of using detailed course binders
  • The course material is available in English only
  • This workshop covers the technology as well as the business background. This workshop mainly deals with SAP Customer Activity Repository and the initial setup as well as provided standard scenarios
  • Topics not covered: Detailed configuration of POS Data transfer & audit (please refer to W26POS)
  • Methods: Presentations by SAP consultants, system demonstrations, exercises, discussions

CPE Credits

16

Please note CPE credits are available only for publicly scheduled courses delivered at SAP locations. CPE credits are not available for virtual classroom deliveries or customer specific deliveries.

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