Course announcements

  • This course provides a comprehensive introduction to the SAP S/4HANA Utilities solution. Participants will explore the unique features of the SAP S/4HANA Utilities system, gain an end-to-end understanding of industry processes, and customer service operations. The course covers topics such as integration of artificial intelligence for process optimization, the use of SAP Fiori for utility-specific functions, asset management architecture, and the application of cloud solutions within the utilities sector. By the end of the course, you will have a thorough understanding of SAP S/4HANA Utilities and its applications in the industry.

Learning outcomes

  • This course will prepare you to:
    • Understand the fundamentals of SAP S/4HANA Utilities, including platform basics and master data.
    • Navigate key business processes such as meter-to-cash, measurement concept management, and customer engagement.
    • Apply SAP Fiori, analytics, extensibility, and FI-CA integration in practical scenarios.
    • Experience RISE with SAP Customer Journey end-to-end demonstration (optional).

Content

  • Overview
    • Introducing S/4HANA for Utilities
    • Executing Basic Functions and Master Data
  • Execution of the most important business processes:
    • Exploring the Move-In/Out Process
    • Utilizing Services Processes
    • Explaining Device Installation
    • Demonstrating Meter Reading
    • Implementing the Billing and Invoicing Process
    • Implementing Contract Accounts Receivable and Payable
    • Explaining Measurement Concept Management
    • Utilizing Customer Engagement Functions for Effective Customer Service Operations
    • Explaining Asset Management (EAM) Architecture
    • Demonstration (optional)

Audience

  • Application Consultant
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Enterprise Architect
  • Industry Specialist
  • Solution Architect
  • System Architect

Course Based on Software Release

  • SAP S/4HANA 2025

Notes

  • This course is recommended as a prerequisite for advanced Utilities courses.
  • The course has no hands-on exercises. Depending on the instructor, an optional RISE with SAP Customer Journey end-to-end demonstration can be shown.

Course information

Languages

Available in English
Download course index Get a detailed overview of all topics, lessons, and modules covered in the course.

Prerequisites

Essential

  • None

Recommended

  • Basic knowledge of SAP S/4HANA Cloud

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Languages

Available in English
Download course index Get a detailed overview of all topics, lessons, and modules covered in the course.

Prerequisites

Essential

  • None

Recommended

  • Basic knowledge of SAP S/4HANA Cloud