Course announcements

  • This course will prepare you to configure the most important business processes in SAP S/4HANA Service. The configuration for both and on-site service process and an in-house repair process is explained. Service contract configuration is also a topic. In addition the integration with Controlling, with the Cross-Application Time Sheet (CATS) and integration with Logistics in SAP S/4HANA is covered.

Course information

Content

  • Introducing Service Processing in SAP S/4HANA and Learning its Process Steps
    • Executing a Service Process in SAP S/4HANA
  • Learning the General Configuration of Service Processing
    • Configuring a Transaction Type
    • Configuring an Item Category
    • Configuring Item Category Determination
    • Configuring Copying Control for Business Transactions
    • Configuring the Integration with Controlling in SAP S/4HANA
    • Configuring the Integration with the Cross-Application Time Sheet (CATS)
    • Configuring Pricing for Service Transactions
    • Configuring More Basic Settings for Business Transactions
  • Configuring an On-site Service Process
    • Configuring Service Requests
    • Configuring Service Order Quotations and Service Orders
    • Configuring Service Confirmations and Service Billing
    • Configuring the Service with Advanced Execution Scenario
  • Configuring In-House Repair
    • Processing an In-House Repair
    • Learning the Configuration of In-House Repair
  • Configuring Service Contracts
    • Learning the Configuration of Service Contracts
  • Appendix: Understanding the Technical Architecture and the Configuration of the User Interface
    • Outlining the Architecture behind SAP S/4HANA Service
    • Configuring the User Interface

Goals

  • This course will prepare you to:
    • Perform general configuration of service processes in SAP S/4HANA Service
    • Configure an on-site service process in SAP S/4HANA Service
    • Configure an in-house repair process in SAP S/4HANA Service
    • Configure service contracts in SAP S/4HANA Service

Audience

  • Application Consultant
  • Business Process Owner / Team Lead / Power User
  • Help Desk/CoE Support
  • Trainer

Prerequisites

Essential

Recommended

  • none

Course based on software release

  • SAP S/4HANA 2023 On Premise

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