Live classroom

Instructor-led class
S47500
SAP S/4HANA 2023
3 days

Performing Basic Customizing for Service in SAP S/4HANA and SAP S/4HANA Cloud Private Edition

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Course announcements

This course will prepare you to configure the most important business processes in SAP S/4HANA Service.
The configuration for both and on-site service process and an in-house repair process is explained. Service contract configuration is also a topic.
In addition the integration with Controlling, with the Cross- Application Time Sheet (CATS) and integration with Logistics in SAP S/4HANA is covered

Learning outcomes

This course will prepare you to:

Perform general configuration of service processes in SAP S/4HANA Service
Configure an on-site service process in SAP S/4HANA Service
Configure an in-house repair process in SAP S/4HANA Service
Configure service contracts in SAP S/4HANA Service

Content

Introducing Service Processing in SAP S/4HANA and Learning its Process Steps

Executing a Service Process in SAP S/4HANA

Learning the General Configuration of Service Processing

Configuring a Transaction Type
Configuring an Item Category
Configuring Item Category Determination
Configuring Copying Control for Business Transactions
Configuring the Integration with Controlling in SAP S/4HANA
Configuring the Integration with the Cross-Application Time Sheet (CATS)
Configuring Pricing for Service Transactions
Configuring More Basic Settings for Business Transactions

Configuring an On-site Service Process

Configuring Service Requests
Configuring Service Order Quotations and Service Orders
Configuring Service Confirmations and Service Billing
Configuring the Service with Advanced Execution Scenario

Configuring In-House Repair

Processing an In-House Repair
Learning the Configuration of In-House Repair

Configuring Service Contracts

Learning the Configuration of Service Contracts

Appendix: Understanding the Technical Architecture and the Configuration of the User Interface

Outlining the Architecture behind SAP S/4HANA Service
Configuring the User Interface

Audience

Application Consultant
Business Process Owner / Team Lead / Power User
Help Desk/CoE Support
Trainer

Course Based on Software Release

SAP S/4HANA 2023 On Premise

Course information

S4700 SAP S/4HANA Service

None

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S4700 SAP S/4HANA Service

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