Learning outcomes

  • This course will prepare you to:
    • describe the essential business processes in S/4HANA Service
    • describe the integration with other functional areas in S/4HANA

Content

  • Solutions and Deployment
  • UI Clients for SAP S/4HANA Service
  • Organization
  • Master Data
  • Interaction Center
  • Service Order Management
  • External Service Processing
  • Service with Advanced Execution
  • In-House Repairs
  • Service Contracts
  • Recurring Service
  • Integration to Sales
  • Analytics in SAP S/4HANA Service

Audience

  • Application Consultant
  • Business Analyst
  • Business Process Architect
  • Business Process Owner / Team Lead / Power User
  • Solution Architect

Notes

  • SAP S/4HANA Service is part of the new solution SAP S/4HANA. However, S/4HANA Service integrates concepts of SAP ERP Customer Service and CRM Service.

Course information

Other solution release

Languages

Available in English
Download course index Get a detailed overview of all topics, lessons, and modules covered in the course.

Prerequisites

Essential

  • None

Recommended

  • None

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Other solution release

Languages

Available in English
Download course index Get a detailed overview of all topics, lessons, and modules covered in the course.

Prerequisites

Essential

  • None

Recommended

  • None