• Participants gain an overview of the business processes that can be mapped using SAP for Utilities Customer Relationship and Billing ("CR&B").
  • The most important customer business processes are introduced briefly using examples. The integration of CR&B with standard SAP components is exemplified.


  • Managers
  • Project managers
  • Project teams



  • None


Course based on software release

  • ERP 6.07 SP04, CRM 7.03 SP04, NW 7.11 SP03


  • Overview
    • CR&B application components
    • Integration of CR&B with standard SAP ERP system
    • Integration of CR&B with standard SAP CRM system
  • Execution of the most important business processes:
    • Customer information
    • Customer information with IC Web Client
    • Master data
    • Move-in/out handling
    • Device maintenance
    • Meter reading
    • Billing and invoicing
    • Energy data management
    • Intercompany data exchange
    • Contract accounts receivable and payable


  • This course, along with IUT210 (Master Data and Basic Functions) is recommended as a prerequisite for any further courses.