Course announcements
- This course will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In addition, you will discover the B2B capabilities of SAP Customer Data Cloud.
- Through live demos and hands-on exercises, you will learn the configuration options in SAP Customer Data Cloud and development using Customer Data Cloud APIs and SDKs. Hands-on activities include customizing Data Schema, including implementing Customer Identity using Screen-sets and Web SDK, implementing Customer Consent, working with Customer Data Cloud API, and implementing single sign-on. The hands-on activities for B2B CIAM include activating Organization Management, customizing Organization and Member Schema, creating Assets, Actions, Applications and Policies, setting up Authorization, and implementing Organization Management.
- We recommend using your computer for the best training experience. The technical requirements for training delegates on this course are a text editor and a web browser.
Course information
- Aligning SAP Customer Data Cloud Regulations and the CX Portfolio
- Connecting SAP Customer Data Cloud with Regulation Needs
- Connecting SAP Customer Data Cloud with the SAP Customer Experience Solutions
- Configuring and Administering a Console Site
- Configuring a Console Site
- Hands-on exercise
- Configuring Accounts Schema
- Determining which data store to use
- Recognizing the Account structure
- Viewing and Editing Schema Fields
- Designing Group Models
- Configuring and Designing Data Store Schema
- Hands-on exercise
- Managing Customer Identity
- Discovering Customer Identity
- Creating a Lite Registration
- Hands-on exercise
- Creating Full Registration Accounts
- Hands-on Exercises
- Managing Screenset and Workflows
- Discovering Authentication Security Options
- Developing and Debugging Applications
- Reacting to identity events in real time
- Hands-on exercise
- Using REST APIs to deliver Identity flows
- Utilizing REST APIs
- Hands-on exercise
- Exploring Authentication Methods
- Utilizing Social Login to Register and Login
- Implementing the Phone Number Login Authentication Option
- Implementing Email One-Time-Passcode and Magic Link Login
- Applying RBA rules in the Console
- Hands-on exercise
- Exploring Advanced Authentication Methods
- Certificate Provisioning Configuration
- Exploring the Push Authentication Option
- Exploring FIDO Authentication
- Setting up Site Groups and Single Sign On SSO
- Exploring Global Access
- Managing Customer Consent
- Discover Customer Consent Regulations
- Managing the SAP Customer Consent Regulations
- Discover SAP Customer Consent Version Control
- Managing Consent Interactions Using the Consent Vault
- Configuring the Self-Service Preference Center
- Hands-on exercises
- Using Extensibility Solutions
- Configuring Webhooks
- Configuring Extensions
- Defining JavaScript Parameters
- Hands-on exercises
- Managing Identity Exchange
- Discovering the SAP Customer Profile
- Utilizing GConnectors
- Configuring Dataflows and Components
- Ensuring Compliance Using Dataflows
- Hands on exercises
- Managing Federation
- Defining Federation
- Configuring SAML
- Configuring OpenID Connect (OIDC)
- Utilizing JSON Web token (JWT)
- Hands- on exercises
- Integrating Mobile Apps
- Exploring Mobile SDK Development Options
- Implementing Android SDK
- Implementing iOS SDK
- Configuring Mobile Session Management
- Implementing SAP Customer Data Cloud B2B
- Exploring the B2B Capabilities
- Configuring B2B Org Setup
- Hands-on exercise
- Configuring authorization setup
- Hands-on exercise
- Implementing Org Management
- Hands-on exercise
- This course will prepare you to:
- Understand the underlying technical concepts in SAP Customer Data Cloud
- Perform configurations using the "SAP CDC Console"
- Integrate SAP Customer Data Cloud in your web and mobile applications
- Leverage Identity Exchange tools
- Understand B2B organization and access management using SAP CIAM for B2B
- Software developers (Frontend and Backend)
- Technical consultants
- Functional consultants
- Solution architects
Essential
- Watch: SAP Customer Data Cloud Expert Video Series
Recommended
- Previous JavaScript, Web Development, and REST Experience
- SAP Customer Data Cloud 2311
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