Course announcements

  • This course will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In addition, you will discover the B2B capabilities of SAP Customer Data Cloud.
  • Through live demos and hands-on exercises, you will learn the configuration options in SAP Customer Data Cloud and development using Customer Data Cloud APIs and SDKs. Hands-on activities include customizing Data Schema, including implementing Customer Identity using Screen-sets and Web SDK, implementing Customer Consent, working with Customer Data Cloud API, and implementing single sign-on. The hands-on activities for B2B CIAM include activating Organization Management, customizing Organization and Member Schema, creating Assets, Actions, Applications and Policies, setting up Authorization, and implementing Organization Management.
  • We recommend using your computer for the best training experience. The technical requirements for training delegates on this course are a text editor and a web browser.

Course information

  • Aligning SAP Customer Data Cloud Regulations and the CX Portfolio
  • Connecting SAP Customer Data Cloud with Regulation Needs
  • Connecting SAP Customer Data Cloud with the SAP Customer Experience Solutions
  • Configuring and Administering a Console Site
    • Configuring a Console Site
    • Hands-on exercise
  • Configuring Accounts Schema
    • Determining which data store to use
    • Recognizing the Account structure
    • Viewing and Editing Schema Fields
    • Designing Group Models
    • Configuring and Designing Data Store Schema
    • Hands-on exercise
  • Managing Customer Identity
    • Discovering Customer Identity
    • Creating a Lite Registration
    • Hands-on exercise
    • Creating Full Registration Accounts
    • Hands-on Exercises
    • Managing Screenset and Workflows
    • Discovering Authentication Security Options
    • Developing and Debugging Applications
    • Reacting to identity events in real time
    • Hands-on exercise
  • Using REST APIs to deliver Identity flows
    • Utilizing REST APIs
    • Hands-on exercise
  • Exploring Authentication Methods
    • Utilizing Social Login to Register and Login
    • Implementing the Phone Number Login Authentication Option
    • Implementing Email One-Time-Passcode and Magic Link Login
    • Applying RBA rules in the Console
    • Hands-on exercise
  • Exploring Advanced Authentication Methods
    • Certificate Provisioning Configuration
    • Exploring the Push Authentication Option
    • Exploring FIDO Authentication
    • Setting up Site Groups and Single Sign On SSO
    • Exploring Global Access
  • Managing Customer Consent
    • Discover Customer Consent Regulations
    • Managing the SAP Customer Consent Regulations
    • Discover SAP Customer Consent Version Control
    • Managing Consent Interactions Using the Consent Vault
    • Configuring the Self-Service Preference Center
    • Hands-on exercises
  • Using Extensibility Solutions
    • Configuring Webhooks
    • Configuring Extensions
    • Defining JavaScript Parameters
    • Hands-on exercises
  • Managing Identity Exchange
    • Discovering the SAP Customer Profile
    • Utilizing GConnectors
    • Configuring Dataflows and Components
    • Ensuring Compliance Using Dataflows
    • Hands on exercises
  • Managing Federation
    • Defining Federation
    • Configuring SAML
    • Configuring OpenID Connect (OIDC)
    • Utilizing JSON Web token (JWT)
    • Hands- on exercises
  • Integrating Mobile Apps
    • Exploring Mobile SDK Development Options
    • Implementing Android SDK
    • Implementing iOS SDK
    • Configuring Mobile Session Management
  • Implementing SAP Customer Data Cloud B2B
    • Exploring the B2B Capabilities
    • Configuring B2B Org Setup
    • Hands-on exercise
    • Configuring authorization setup
    • Hands-on exercise
    • Implementing Org Management
    • Hands-on exercise
  • This course will prepare you to:
    • Understand the underlying technical concepts in SAP Customer Data Cloud
    • Perform configurations using the "SAP CDC Console"
    • Integrate SAP Customer Data Cloud in your web and mobile applications
    • Leverage Identity Exchange tools
    • Understand B2B organization and access management using SAP CIAM for B2B
  • Software developers (Frontend and Backend)
  • Technical consultants
  • Functional consultants
  • Solution architects


  • Watch: SAP Customer Data Cloud Expert Video Series


  • Previous JavaScript, Web Development, and REST Experience
  • SAP Customer Data Cloud 2311

Find a course date

Can't find a suitable date?

Booking for 1-2 people?

Make a request for us to schedule training around what works for you? We will do our best to consider your request.

Request a training date

Booking for 3+ people?

Our 3 to RUN initiative empowers you to schedule our chosen classroom training course or virtual SAP Live Class on a date that suits you. You need at least three confirmed participants to register and SAP will add it to your schedule.

Find out more