Course announcements

  • This course is designed for consultants and developers. It covers standard integration capabilities and basic integration process workflows between SAP Field Service Management and SAP Service Cloud. It is equipped with explanations of the administration and configuration steps required in SAP Field Service Management, SAP Service Cloud, and SAP Cloud Platform Integration to fulfill the end-to-end service process. Towards the end of the course, learners will also watch demonstrations of how to map Tickets in SAP Service Cloud to Service Calls in SAP Field Service Management.

Course information

Content

  • Getting Started with Integration
  • Introduction
  • Standard Integration Capabilities
  • Use Cases for Integration Administration and Configuration
  • Settings in SAP Field Service Management
  • Settings in SAP Service Cloud
  • Settings in SAP Cloud Platform Integration Putting It All Together
  • Demonstrations

Goals

  • This Course will prepare you to:
    • Understand the use cases for the integration of SAP Field Service Management and SAP Service Cloud
    • Develop understanding of the configurations needed to implement the integration
    • Be able to test the standard scenarios in the integrated landscape

Audience

  • Application Consultant
  • Developer
  • Solution Architect
  • Technology Consultant
  • Trainer

Prerequisites

Essential

  • * Basic knowledge about following solutions
  • SAP Field Service Management
  • SAP Service Cloud
  • SAP Cloud Platform Integration

Recommended

Course based on software release

  • SAP Field Service Management 2005
  • SAP Service Cloud 2005
  • SAP Cloud Platform Integration 2005