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SAP Education Services

SAP Education provides a wide range of consulting services based on our experience and best practices across our global SAP organization. Our customers obtain the benefit of our experience in many different markets, with customers of all sizes and across many different industries. We typically deliver our consulting services as per standard project phases according to a defined and logical framework. Our approach is a collaborative one that will be defined in an agreed Scope Document. While we also provide ad-hoc services, we have a wide range of standard services in our catalogue:

1. Education and Training Strategy

Education and Training Strategy provides a customized best practice methodology for effective engagement of your team(s). The Education and Training Strategy includes advice for training stakeholder management and education governance, user training content development and delivery methodology, high level milestone and resource planning, tools/applications, the approach to translation and the identification of risks and issues in relation to the Education and Training Strategy. Existing Customer education strategies can also be reviewed for Customers requesting assessment of their current plans.  

2. Learning or Training Needs Analysis

Provides the detailed training build and delivery approach for effective user engagement, establishing the baseline course catalogue (training curriculum tailored to specific learning needs), the learning paths per user group, the content development plan, and resource requirements to build and, where relevant, strategy for the deployment of content.

The Learning Needs Analysis defines in detail, the learning path(s) that users need to undertake, what material needs to be developed in order for the users to be trained as well as how the courses will be delivered (what content and what delivery method).

3. Training Plan

The training plan includes a detailed training schedule and delivery plan. It will include the step-by-step breakdown of the training content to be developed (e.g. transaction simulations, materials, job aids, and work instructions) and required activities for training delivery per release and/or wave of a project.

4.  Training Services Development and Delivery

Training Services Development and Delivery will assist you with one or more of the following activities:  

  • Content Design - designing education materials

  • Content Development - building training materials (classroom based training, virtual classroom training, elearning incl. simulations, tests and quizzes, exercise scripts, quick reference guides, etc.). This may also include the development of contextual online help.

  • Training Delivery Environment - planning for and staging the training environment for instructor-led delivery or e-learning & self-paced exercise activities

  • Content Delivery - deploying the training (classroom, virtually, e-learning, etc.)

  • Train the Trainer (TtT) - teaching those responsible for training to understand the created training content they need to deliver. We can also extend our services to assist your trainers with the skills required to present and manage the presentation and delivery of SAP training.

  • Translation - translating education content into other languages

  • Additional ad hoc content creation or content delivery activities that are necessary to accomplish your goal.

5. Training Management

SAP will assist you with the following:

  • Supporting your program/project for creating and deploying training materials

  • Assisting you during the execution of the training program/project.


6. Education Software Solution Services

SAP will assist you with their implementation of SAP Education Software. SAP can provide solution services including strategic advice, deployment, training, and adoption techniques on the following SAP Education Software:  

  • SAP SuccessFactors Learning (SFL),  SAP Learning Solution (LSO), SAP Learning Hub, SAP Workforce Performance Builder (WPB), SAP Productivity Pak (SPP) by Ancile, SAP Assessment Management by Questionmark, SAP Communication Centre by Ancile, SAP User Experience Management by Knoa (UEM). 

7. Case Study

A Case Study will assist you to learn how to work as part of a SAP implementation project team. It includes a training exercise during which you are taken through a simulated project to better understand the approach and techniques to deliver a typical SAP implementation project.

8. Super/Key User Strategy and Program Design

SAP will collaborate with you to establish the structure for designing and building your super/key user program. The purpose of a super/key user program is to design your Tier 1 support network of expert end users who will support your other users. Activities may include some or all of the following:  

  • Build a super/key user strategy

  • Identify selection criteria based on desired traits of a super/key user

  • Define super/key user role responsibilities

  • Define selection process

  • Define onboarding and up skilling plan

  • Define incentives for participation  

9. Education Sustainability Assessment:

SAP will explore your current training support structure and roles within the team to identify knowledge gaps and make recommendations for improvement. The analysis of individual knowledge strengths and weaknesses will be done through expert-led assessments and tailored interviews. Continuous learning will be recommended for existing teams such as center of excellence (COE), a learning academy, or the super/key user community, etc.  

10. Education Health Check

Education Health Check is an assessment undertaken with you across their business units, teams, projects, or programs in a post go live environment to review key education issues and provide suggestions for improvement. It can be conducted through Workshops, Interviews, Questionnaires and Drop-in sessions.

Through either reviewing SAP User Experience Management by Knoa (UEM) outputs or further detailed conversation with users, SAP provides a business relevant report documenting the key issues and possible mitigation activities for these issues.


Please contact us to discuss your service needs.

SAP Education Solutions

SAP Education has a comprehensive portfolio of solutions to address your talent development and training needs, not just for SAP projects, but for your entire organization. Our offerings can placed in 3 groups according to their primary function:


- SAP SuccessFactors Learning : SAP SuccessFactors cloud Learning Management solution

SAP SuccessFactors Learning puts your employees at the center of the learning experience. To improve your competitive advantage and your business outcomes, it’s imperative to instill a culture of learning in your organization. You will improve skills, develop leaders, reduce compliance risks, and more effectively engage your people, all from one powerful, easy-to-use learning management solution.

- SAP Jam for Social Learning and for Enterprise Social Networking:

SAP Jam delivers social collaboration where you work, connecting customers, partners, and colleagues with information, applications, and processes to solve business-critical problems and to drive results – all in your business applications, on your mobile device, or in SAP Jam.

- SAP Enterprise Learning (LSO) : SAP On-Premise Learning Management Solution.

SAP Enterprise Learning is our on-premise enterprise learning environment in which business and learning processes can be managed and integrated. It helps ensure that employees have the right skills and qualifications by enabling course content management, providing classroom training and e-learning, and managing learning processes. 


- SAP Training Website : SAP MENA Training Website.

- SAP Learning Hub : SAP’s Digital cloud Learning Platform

Build SAP skills – and keep them up-to-date – with SAP Learning Hub in the cloud. Take advantage of flexible online courses, social and e-learning opportunities, SAP Learning Rooms, and more, all for one affordable subscription fee. Whether you’re an IT professional, business user, or university student, SAP Learning Hub gives you easy access to the latest SAP training content – anytime, anywhere.

- SAP Workforce Performance Builder (WPB) : Content Authoring (Documentation, eLearning and Online Help).

With SAP Workforce Performance Builder software, you can create professional training and tutorial content – including videos, animation, and fully interactive software simulations – and deliver it to Internet connected devices. It’s never been easier to provide your employees with the training, support, and information they need to develop their skills and increase their performance, wherever and whenever they need it.


- Explore SAP Assessment Management by Questionmark : Specialist Assessment Solution to assess both the learner and the validity of assessments.

Author and deliver employee surveys, quizzes, tests, and exams with SAP Assessment Management by Questionmark. This test authoring and talent assessment tool connects to SAP Learning Solution, and can help enhance learning initiatives and certification programs across your company. Measure knowledge, skills, and attitudes – and easily report on results.

- SAP User Experience Management by Knoa : Analyze User, System and Process performance to ensure user adoption of your SAP system and upgrades.

Optimize the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa, available for delivery on-premise or cloud. Collect real-time data directly from users’ desktops to identify exactly where problems lie, so you can determine and implement the most effective solution.


Download our SAP Education MENA LEARN SIMPLE 1-Page overview by clicking here. Please watch our SAP Education - Learn Simple video set 2016 and contact us for more information.     

Buy SAP Learning Hub - Student Edition


You can buy SAP Learning Hub, Student Edition direct from our SAP Partners:


Rest of MENA (excluding Pakistan):

Click here to find out more about the Student Edition of SAP Learning Hub and how it can help you to differentiate yourself in the job market. A small investment can help you to stand out from the crowd:

1. Get SAP Certified

2. Gain 24x7 Access to selected SAP Courses 

3. Collaborate online with SAP Experts and Peers 

4. Have the option to rent cloud training systems for your courses (Live Access) 

Contact our partners for more information.