Description

  • The "SAP Certified Product Support Specialist - SAP Hybris Commerce 6.0" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Hybris Commerce 6.0 Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Hybris Commerce 6.0 product support role. All the enablement for this exam is being provided by the product documentation and support documentation for SAP Hybris Commerce release 6 located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP Hybris customer or partner and follow instructions on https://crowd1.hybris.com/crowdcontrol/signup to request a wiki account.

Notes

  • To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
  • You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
  • The training content does not cover all the aspects related to the Product Support Specialist Certification Exam
  • If you are interested in getting prepared for this exam, please refer to the Study Guide

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Configuration > 12%

Configure the SAP Hybris Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Hybris Commerce Suite.

General Support > 12%

Use the different features, extensions and add-ons of the SAP Hybris Commerce Suite; use NG Cockpit framework, Order Management System, LDAP, TAE and other platform Core features.

Performance > 12%

Analyze and improve overall system performance, and troubleshoot  performance issues and identify  bottlenecks. 

Product Support Processes > 12%

Identify the scope of SAP Hybris Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).

Troubleshooting > 12%

Troubleshoot issues with the SAP Hybris Commerce Suite (i.e. databases, clusters and cockpits). 

Data Hub 8% - 12%

Identify the parts and sequence of the Data Hub processes.

General Information

Exam Preparation 

IMPORTANT: All SAP consultant certifications are now available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you!  Test dates can be chosen and booked individually.Those of you who prefer to get certified on-site at an SAP training center instead can still do so. Official dates for the certification tests are listed on the right.

Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.

Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.

Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.

For more information refer to our Take your SAP Certification Exams and our FAQs.

Safeguarding the Value of Certification

SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Please take a look at our post to understand what you can do to help to protect the credibility of your certification status.

Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.

Cloud Security Guidelines 

Classroom Security Guidelines

 

 

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