- The "SAP Certified Application Associate SAP Field Service Management 19/Q1" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
- To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.
- You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.
Workforce Management > 12%
Mobile FSM Application > 12%
Knowledge Management > 12%
Explain the features of Knowledge Management module and locate checklist templates.
Administration: Permissions and Configurations 8% - 12%
Know the basic features of administartion modules and where to access company settings, business rules and permission settings.
SAP FSM and SAP Service Cloud < 8%
Crowd Service < 8%
Explain the basic concept of Crowd service and the benefits it brings into SAP FSM.
Master Data Management < 8%
Analytics and Reports < 8%
Security Aspects of SAP FSM < 8%
Describe the security aspects of SAP FSM covering cloud connection, secure mobile client and data centers.
Customer Self Services via Core Now < 8%
Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it.
IMPORTANT: All SAP consultant certifications are now available as Cloud Certifications in the Certification Hub and can be booked with product code CER006. With CER006 – SAP Certification in the Cloud, you can take up to six exams attempts of your choice in one year – from wherever and whenever it suits you! Test dates can be chosen and booked individually.Those of you who prefer to get certified on-site at an SAP training center instead can still do so. Official dates for the certification tests are listed on the right.
Each specific certification comes with its own set of preparation tactics. We define them as "Topic Areas" and they can be found on each exam description. You can find the number of questions, the duration of the exam, what areas you will be tested on, and recommended course work and content you can reference.
Certification exams might contain unscored items that are being tested for upcoming releases of the exam. These unscored items are randomly distributed across the certification topics and are not counted towards the final score. The total number of items of an examination as advertised in the Training Shop is never exceeded when unscored items are used.
Please be aware that the professional- level certification also requires several years of practical on-the-job experience and addresses real-life scenarios.
For more information refer to our FAQs.
Safeguarding the Value of Certification
SAP Education has worked hard together with the Certification & Enablement Influence Council to enhance the value of certification and improve the exams. An increasing number of customers and partners are now looking towards certification as a reliable benchmark to safeguard their investments. Unfortunately, the increased demand for certification has brought with it a growing number of people who to try and attain SAP certification through unfair means. This ongoing issue has prompted SAP Education to place a new focus on test security. Please take a look at our post to understand what you can do to help to protect the credibility of your certification status.
Our Certification Test Security Guidelines will help you as test taker to understand the testing experience.