Prerequisites

  • There are no prerequisites for this bundle .

Content

  • CRM Fundamentals I (materials only) MCRM10 These materials will cover:
    • Overview of the SAP CRM application:
    • Fundamentals and architecture
    • Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation)
  • Customizing fundamentals for CRM - CRM basic data:
    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
  • CRM Fundamentals II (materials only) MCRM20 These materials will cover:
    • Customizing fundamentals for CRM - CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
    • Customizing for these objects
    • Customizing fundamentals for CRM - Process control and determination
    • Partner determination
    • Actions
    • Overview of pricing in CRM
    • CRM billing
    • CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling
    • User interface (UI) technology in SAP CRM
    • Case Study: implementation of example scenarios using specific business processes
    • Certification examination on the content of the courses TCRM10 and TCRM20
  • Enhancements in Customer Relationship Management with SAP CRM 7.0, EhP1 (recording) DCR71r This recording will cover:
    • Enhancement Package Concept
    • Basics of SAP Enhancement Package Concept, including Switch Framework and Business Functions
    • Overview of the Implementation Process of Enhancement Packages Examples of generic Cross Solution Highlights with EHP1 for SAP CRM 7.0
    • CRM WebClient UI Framework Enhancements
    • CRM Analytics Enhancements
    • CRM Performance and Infrastructure Enhancements
    • Overview of Application- and Channel specific Highlights with EHP1 for SAP CRM 7.0
    • Key Innovations in CRM Marketing
    • Key Innovations in CRM Sales
    • Key Innovations in CRM Service
    • Key Innovations in CRM Interaction Center
    • Key Innovations in CRM Partner Channel Management
  • Technology Solutions Powered by SAP NetWeaver (e-learning) NW001 This e-learning will include:
    • Introduction to NetWeaver
    • Unveiling the Application Platform
    • Java: Developing a Web Application
    • ABAP: Using Business Logic
    • Uncovering the Core Architecture
    • Integrating Business Processes
    • Accessing Exchange Infrastructure
    • Using Integration Builder
    • Managing Business Processes
    • Leveraging Business Information
    • Introducing Data Warehousing
    • Collecting and Consolidating Data
    • Decision-Making and Analysis
    • Managing Intellectual Assets
    • Master Data Management
    • Streamlining Access to Information and Tools
    • Using the Portal to Simplify Access
    • Configuring the Portal Platform
    • Configuring Portal Content
    • Configuring Portal Navigation
    • Assigning Portal Content to Users through Roles
    • Leveraging Expertise through Collaboration
    • Making Business Processes Mobile
    • Embracing the Future
    • Managing Technology Life Cycle
    • Extending Functionality
    • Combining Technologies
  • Overview of Solution Manager (e-learning) SM001 This e-learning will include:
  • This course is meant to familiarize you with the principles and terminology of the SAP Solution Manager. You will be introduced to the benefits of using the SAP Solution Manager during the implementation of your SAP solutions and during ongoing support and operations.
  • Guide to SAP Certification Preparation (recording) TAPREP This recording will cover:
    • Selecting your exam
    • Using the SAP Certification Finder
    • Understanding the scope of an exam and its components
    • Reviewing sample questions
    • Defining your learning gaps
    • Guide to supplemental materials
    • Study tips
    • Frequently asked questions
  • SAP CRM 7.0, EhP1 (downloadable materials) OCR71 These materials will cover:
    • Solution and Technology Roles:
    • Core
    • Sales
    • Service
    • Marketing (incl. Loyalty Management)
    • Interaction Center
    • Web Channel
    • Partner Channel Management (incl. MDF and CCM)
    • IT Service Management
    • Mobile Field Applications
    • Technology
  • Solution and Technology Roles:
    • Industry
    • Banking
    • Consumer Products
    • Waste & Recycling
    • High Tech
    • Media
    • Public Sector
    • Service Parts Management
    • Telecommunications
    • Utilities
  • Certification Voucher for C_TCRM20_71 Certified Associate CRM Fundamentals with SAP CRM 7.0 EhP 1 VOUCHER You will receive a Voucher for Certification C_TCRM20_71. This Certification Covers:
  • The certification test SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP1 verifies the basic knowledge in the area of the SAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is the ideal -although not mandatory- prerequisite for the qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM.

Notes

  • This package contains all of the content you need to review before attempting the Certified Associate CRM Fundamentals with SAP CRM 7.0 EhP
  • There is no system provided to practice the exercises nor is there any access to an instructor. You should have at least 1-3 years of hands-on experience using this application prior to completing the review of this material and attempting the certification exam. Take a moment to view the exam description in detail to ensure you have covered all of the relevant content.