Terms and Conditions

Terms and Conditions for SAP Education Australia and New Zealand

SAP Australia

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SAP Australia and New Zealand

 

The following policies apply to all Classroom, Virtual Classroom, Customer Specific Project Team Training, eLearning Training Services and Products in Australia and New Zealand.

 

PRICING

All standard published classroom fees are on a per student basis. These fees include the price for instruction, a training manual, mid-day meal and refreshments.

Parking fees, if any, are not included in the Course prices. The student will need to pay for these separately, at their own cost.

The price of the Course shall be as stated and are exclusive of GST (Australia 10%, New Zealand 15%). The applicable GST will be payable in addition to the price advertised.

 

DISCOUNTS

 

Early Bird Discounts

Early Bird Discounts do not apply to eLearning, Learning Hub, eAcademy, Customer Specific events or Certification Exams. For all other Education courses the following discounts apply:

 

 

All Early Bird registrations must be accompanied by credit card or preferred card details as payment is required prior to Course commencement in order to receive applicable discounts.

SAP reserves the right to change our discount structures listed on our website and any other fees at any time. However, we will attempt to give fair notice on price changes whenever possible.

 

Group Discounts

Group Discounts do not apply to eLearning, Learning Hub, eAcademy, Customer Specific events or Certification Exams. For all other Education courses the following discounts apply:

 

 

The maximum discount possible when used in conjunction with any other offers by SAP Australia Pty Ltd or SAP New Zealand Limited is capped at 25%.

 

PAYMENTS

 

Payment Options

SAP offers several payment options. The payment method must be established at the time of registration or scheduling the Course. You may pay for the Course fees using one of the following options:

 

 

If you are using a purchase order (PO) as the payment method, we require a copy of the purchase order documentation at the time of registration as we cannot process your registration request without this accompanying documentation. For on-site or Customer Specific Courses, a copy of the PO document should be faxed or emailed to SAP to arrive no later than 14 business days prior to the start date. The SAP Education fax number is +61 2 9935 4520 or email to education.apa@sap.com.

 

Payment Terms and Confirmation

SAP Education payment terms are 30 days from date of invoice.On receipt of a registration, a registration acknowledgement letter will be sent by email to the person making the booking. If the Course is confirmed you will be notified approximately 10 working days prior to the Course commencement date. This confirmation letter contains all details relating to location, start and finish times of the Course.

It is important that this information is passed on to all students who are attending the training Course as venues may not always be at an SAP office.

 

CLASS TIMES

First day: 9:30am - 5:00pm

Subsequent days: 9:00am - 5:00pm

Note: Some Customer Specific Courses & workshops may start at a different time, please check your Course Confirmation letter or Casual Work Order for details.

 

PARTICIPANT RESPONSIBILITIES

SAP reserves the right to exclude participants from attending any Course due to disorderly conduct, failure to observe any of SAP's rules of participation or failure to attend the prerequisite class or classes for a particular Course. No refund of fees shall be paid to participants in such circumstances.

Participants shall ensure that all Course attendees fulfil the Course prerequisites that are set and communicated by SAP. SAP reserves the right to exclude any participant who does not fulfil such prerequisites. No refund of fees shall be paid to participants in such circumstances.

 

Hotel Reservations

Course participants must make their own arrangements for accommodation. A list of hotels is provided for most locations on our website.This information is provided for your convenience. Please be advised that SAP does not control, promote, endorse, or assume any liability of any kind for or relating to any aspect of the services provided by these hotels, including, without limitation, their shuttle bus or other transportation services or the acts or omissions of their officers, employees, contractors, or other agents. Any use of the hotel services including, without limitation, their shuttle bus or other transportation is a personal decision and solely between you and the hotel or transportation provider.

 

Recording Policy

SAP strictly prohibits the tape or digital recording and rebroadcast of audio or video of our education events.

 

WAITLIST

If a Course is fully booked, your registration will be waitlisted. An SAP Education team member will contact you.

 

CANCELLATION POLICY

 

Classroom and Virtual Live Classroom Training

Our cancellation policy is as follows:

Date of cancellation or rescheduling request received in writing (measured from the first day of the Course).

 

Applicable fees:

 

Should you be unable to attend a Course for which you have registered, please let us know as soon as possible. Cancellations must be made in writing and emailed to education.apa@sap.com or faxed to AU: +61 2 9935 4520.

SAP Education will endeavour to confirm or cancel an event with a minimum of 10 working days notice. Courses require minimum attendee numbers to be confirmed so if you are interested in attending, please register as soon as possible to indicate your commitment. If a Course has been withdrawn from the schedule, no claims for compensation can be accepted other than the refund of the Course fee. If for any reason, a Course is cancelled, the participants sole remedy shall be a refund of the Course fees paid. In no circumstance shall SAP be liable for any direct, or indirect, consequential or special damages. SAP shall not be liable for damages of any kind resulting from errors or omissions in its training materials nor shall SAP be liable for any damages resulting from the use of its training materials or other information conveyed at an SAP Course.

 

SAP Customer Specific Training

Terms and conditions for Customer Specific Training will be stated in the Casual Work Order (CWO) agreement, which must be signed prior to confirmed scheduling of the requested training. 

 

CREDIT POLICY

Feedback on SAP Courses is very important to SAP. In the unlikely event a student is extremely dissatisfied with a Course, please provide SAP with written notice (in a form other than the post Course survey) of and details regarding such dissatisfaction, within ten (10) business days of completion of the applicable Course. Please address correspondence to education.anz@sap.com. After receiving such notice, SAP may, in its sole discretion, determine if any remedy (such as a credit) is appropriate. SAP will not consider a possible remedy if such notice not received within the ten (10) business days set forth above.

 

REFUNDS

All refunds are handled on a case-by-case basis. Please contact education.anz@sap.com if you wish to enquire about a refund.

 

CERTIFICATION EXAMS

All registrations for SAP Certification Exams must be accompanied by credit card or preferred card details and must be paid for prior to taking the exam.

SAP will define and publish the scope to be covered by each examination and the format and the duration of the examination, which is subject to change by SAP without notice.

All participants are to show photo identification to the exam co-ordinator prior to commencing exam.

 

Re-taking Certification Exams

The full fee is payable for any re-sits of Certification Exams.  Unsuccessful candidates may not sit the same exam for the same release more than three times. A candidate who has failed at an exam three times for a release may not attempt that exam again until the next release.

 

Rescheduling Certification Exams

Please contact your certification centre to discuss rescheduling your exam date, and any applicable fees that may apply. 

 

Certification Exams with Pearson Vue

SAP Education sell certification vouchers to enable candidates to take exams at a Pearson Vue training Centre.

 

 

SAP PREFERRED CARDS

You can use your SAP Preferred Card for SAP training Courses held in the country the card is purchased, and listed on http://www.sap.com/australia/services/education

 

Training Courses include:

 

The SAP Preferred Card is valid from the date payment is received by SAP Australia Pty Ltd or SAP New Zealand Ltd. The validity period ranges from 12 – 18 months depending upon your investment.

Please note: SAP Preferred card cannot be used for purchasing Education Consulting Services or Education Software licences. You can use your SAP Preferred Card only when it is issued by SAP Australia Pty Ltd, and it is valid only for SAP training Courses organised by SAP Australia Pty Ltd and held in Australia. Or, when it is issued by SAP New Zealand Limited and it is valid only for SAP training Courses organised by SAP New Zealand Limited and held in New Zealand.  

Who can Buy / Use the SAP Preferred Card?

Any registered Australian or New Zealand Company (or its subsidiaries) can purchase an SAP Preferred Card. SAP Preferred Cards are made out in the name of the purchasing organisation. One person within that company will be nominated as the administrator and all correspondence will be directed to the nominated person. Use of the SAP Preferred Card by the purchasing organisation and its affiliates is unrestricted, but no benefit or interest can be transferred to a third party. SAP Australia Pty Ltd or SAP New Zealand Ltd will not refund the price or any part of the price of any SAP Preferred Card purchase. 

 

SAP Preferred Card Prices 

The SAP Preferred Cards currently offered are: 

Customer Contribution (AUD/NZD)   Additional Credits             Validity  

25,000 - 49,999                                   5%                                   12 months

50,000 - 99,999                                   7.5%                                12 months

100,000 - 149,999                               10%                                 18 months   

150,000 - 249,999                               15%                                 18 months

250,000 - 499,999                               20%                                 18 months

500,000 +                                           25%                                 18 months

Prices above exclude GST.

 

Payment for SAP Preferred Cards

Upon purchase of the SAP Preferred Card, SAP Australia Pty Ltd / SAP New Zealand Ltd will send you a written acknowledgement of your purchase of the SAP Preferred Card together with an invoice. The SAP Preferred Card will remain in the possession of SAP, which acts as trustee for your company’s benefit.

Payment for SAP Preferred Card is due immediately and must be made upon receipt of invoice. Only upon receipt of payment can you and your employees benefit from your SAP Preferred Card credits. The SAP Preferred Card is activated on the day the payment is credited to the SAP Australia Pty Ltd / SAP New Zealand Ltd account.

If you book a place on an SAP training Course and payment for the card is not already credited to the account of SAP Australia Pty Ltd / SAP New Zealand Ltd before the Course starts the Course fee cannot be charged to the SAP Preferred Card. You will receive an invoice for the regular Course fee and your company forgoes being able to use preferred card funds.

If the final balance on your SAP Preferred Card does not cover the full fee for a Course booked, you can either ‘top up’ your existing preferred card with additional funds or you can request SAP Australia Pty Ltd / SAP New Zealand Ltd invoice you the balance of the Course fee.

 

Top Up Purchases

Additional credits will be applied if a minimum top up of $ 50,000 (ex GST) is purchased within the original validity period of your existing preferred card. E.g. If you purchase $ 120,000 and within 18 months you purchase a further $ 50,000 you will receive the same 10% additional credit on the $ 50,000.

 

ACCESS

 

Intellectual Property

Every person using eLearning Products or SAP Software must be licensed under these terms and conditions for accessing, downloading, or using the eLearning Products or SAP Software.

Employees and others who have access to the eLearning Products or SAP Software must be informed of SAP's copyright and rights of authorship and their duty to conform to the copyright laws. Customer shall carefully safeguard the eLearning Products that have been made available to the Customer or Registrants, to prevent their misuse. Customer is permitted to use the eLearning Products and SAP Software only for its own internal training purposes and only for those who have licensed the eLearning Products. The SAP Software and eLearning Products are confidential and proprietary information of SAP and customer agrees not to disclose this information to any third party or use such information except as expressly permitted herein.

Customer acknowledges that SAP shall be entitled to seek injunctive relief for any breach of this agreement by Customer from which irreparable harm would ensue.

Customer acknowledges that it is illegal and a violation of this license agreement to copy or distribute eLearning Products, SAP Software download/online products, links, S-Users, or passwords among non-licensed persons.

In the event Customer breaches any provision of this agreement SAP shall have the right to immediately terminate this agreement and Customer's license to use the products licensed hereunder. Upon any such termination, Customer shall immediately cease use of such products, delete and destroy any tangible or electronic embodiments of such information in its possession, and certify in writing to SAP that the foregoing has been completed.

SAP, SAP AG (the parent company of SAP) or its or their licensors owns all intellectual property rights in the SAP Education products, SAP Confidential Information, services, course content and materials provided by SAP under this Agreement. Any rights not expressly granted to you in this agreement are reserved by SAP.  You are not permitted to make any derivative works of the services or training materials provided under this Agreement.  The services and training materials are SAP Confidential Information.

 

Consumption of eLearning and OKP Titles

For the eLearning and OKP titles listed in the Subscription Sale eLearning Products Ordered section the customer is responsible for identifying or assigning employees to each eLearning title purchased on this Subscription contract. Once the assigned employee registers for the Course the eLearning or OKP title may not reassigned to or used by another customer employee.

Access period for single eLearning titles and OKP courses is 6 months

 

Consumption of eLearning through Bulk Access Code

By confirming registration to eLearning products through the use of a bulk access code, the Customer represents and warrants that it has ensured with all persons or employees accessing the eLearning products through the use of a bulk access code, e.g. by having obtained necessary consents, that their access activities and history may be stored by SAP and provided to Customer as contemplated herein. Which means that customer before having procured said consent - has informed the respective persons or employees that their eLearning access activities and history may be included in reports which can be run by those persons or employees of customer who have been nominated as access code administrators for the customer. ELearning access information in the reports will be confined to the aforementioned company access code administrator and will not be shared with any other party. Access code reporting will only include user information linked to the access code, and will not include any user access information related to personal education or purchases made outside the terms of the access code(s).

 

EAcademy Access Extensions

An eAcademy is an eLearning bundle representing the content you would receive in an SAP Education classroom delivered academy curriculum. With eAcademies students are provided two (2) or five (5) months of access to a self-paced learning environment.  Access extensions may be granted for a fee of 395 + GST AUD/NZD per month. A maximum of 3-months extension permitted. Extensions can only be granted prior to or within 2 weeks of the original access end date.

 

Site License Download Grant and Access

ELearning products licensed via the site license will be delivered via secure electronic download.   Information on accessing the eLearning products for download will be sent via e-mail to the Ship (Deliver) To Contact Name designated on the eLearning order form. For eLearning products, the following restrictions apply:

 

 

Site License Grant

Upon signing the Order Form, SAP grants to the Customer a site license to use the eLearning products for the intended purpose for internal use only as detailed below.  The Customer has no rights beyond those stated and contained in the Order Form and this agreement. The Customer cannot assign, delegate, pledge, or otherwise transfer the eLearning product, or any of its rights or obligations under the Order Form or this agreement to any third party, whether voluntarily or by operation of law, including by way of sale of assets, merger or consolidation.

 

Customer Use of Third-Parties to Host Site Licenses

If specified in the General Terms and Conditions that are applicable for the education program that is licence by SAP to the Customer, the Customer may be entitled to contract with a Third-Party to provide the technical infrastructure necessary to make the eLearning products licensed available internally.  If the customer does contract with a Third-Party , the customer is responsible to ensure the Third Party safeguards the eLearning products in a manner consistent with the requirements outlined in these Terms and Conditions.

 

Commercial Terms

By submitting an order for SAP Education online eLearning products (Online Products), you are confirming your agreement and acceptance of the following terms and conditions:

 

 

GENERAL TERMS AND CONDITIONS FOR ONLINE PRODUCTS

The following general terms and conditions apply for orders from the Customer and shall apply exclusively to the current version of the Online Product at the time of order. The Customer assents to these terms and conditions by using the products licensed hereunder.

 

1. Definitions

 

2. Download and Access

Access to Online Products is only available online via an Internet connection. Online Product participants must have an appropriate user ID to gain access, and all names must be provided to SAP as needed.

Delivery shall be considered to be complete when SAP provides the Customer confirmation of access by fax or e-mail ("Delivery"). The quoted net license fees or prices do not include customs duties, taxes, cost of warehousing, or any other official import charges.

The Customer shall check the Online Products for completeness and notify SAP immediately in the event the Online Product is incomplete.

If the Customer experiences difficulty in accessing the Online Product, all support services are provided as stated in the access notification documentation.

Customer acknowledges that Customer requires Internet access. Certain Online Products, not all, may provide a restricted download capability. As soon as the Customer opens the file through the Customer's PC, the copy protection key is validated through the Internet, and Customer can access the Online Products. Customer acknowledges that once the key is validated, the file cannot be copied to another PC.

3. Intellectual Property

Every person using Online Products Material or SAP Software must be licensed under these terms and conditions for accessing, downloading, or using the Online Products or SAP Software. Employees and others who have access to the Online Products or SAP Software must be informed of SAP's copyright and rights of authorship and their duty to conform to the copyright laws. Customer shall carefully safeguard the Online products that have been made available to the Customer or Online Products Registrants, to prevent their misuse. Customer is permitted to use the Online Products and SAP Software only for its own internal training purposes and only for those who have licensed the Online Products. The SAP Software and Online Products are confidential and proprietary information of SAP and customer agrees not to disclose this information to any third party or use such information except as expressly permitted herein.

Customer acknowledges that SAP shall be entitled to seek injunctive relief for any breach of this agreement by Customer from which irreparable harm would ensue.

Customer acknowledges that it is illegal and a violation of this license agreement to copy or distribute Online Products, SAP Software download/online products, links, S-Users, or passwords among non-licensed persons.

In the event Customer breaches any provision of this agreement, SAP shall have the right to immediately terminate this agreement and Customer's license to use the products licensed hereunder. Upon any such termination, Customer shall immediately cease use of such products, delete and destroy any tangible or electronic embodiments of such information in its possession, and certify in writing to SAP that the foregoing has been completed.

4. Return Orders

Customer shall have no right to return documentation provided for view or downloading.

5. Updating and Support of Content

SAP reserves the right to change the Online Products from time to time due to obsolescence or to correct known issues with the product. The Online Products may be updated with new products or new solution releases. The Customer's license is provided for the Online Product in effect at the time of order placement. The Customer is not entitled to any future product releases but can elect to repurchase the new product for an additional fee.

Support is available as per the access confirmation in the event an Online Products Participant is having difficulty with accessing the content only, but not for questions about the SAP Software or other consulting/training type advice. Coaching, training, or ask-the-expert type support on SAP solutions or solution releases is available separately from SAP and may be offered for an additional fee.

The Online Products do not include access to development or sandbox systems.

6. Reservation of Title

Delivered SAP Software and Online Products remain the property of SAP and all title to the SAP Software and Online Products content remain with SAP. Customer only receives a license to use the Online Products pursuant to the terms hereof.

7. Defects, Warranty, and Liability

SAP does not warrant the accuracy or completeness of Online Products, any links or the information, text, graphics, links, or other items contained within Online Products available through access. SAP AND ITS LICENSORS DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

SAP assumes no responsibility for errors or omissions in the Online Products. It is the Customer's duty to verify such information.

SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFIT OR OTHER FINANCIAL LOSS, THAT MAY RESULT FROM THE USE OF THE ONLINE PRODUCTS. IN NO EVENT SHALL SAP'S LIABILITY TO CUSTOMER OR ANY OTHER PARTY EXCEED, IN THE AGGREGATE, THE FEES PAID FOR THE USE OF THE ONLINE PRODUCTS. Where SAP's liability is excluded or limited, this also applies to the personal liability of SAP's employees, representatives, and people performing duties on SAP's behalf.

With respect to material defects in the Online Products, and as Customer's sole remedy for any material defect in the Online Products, SAP in its sole judgment, may decide to eliminate such material defects or make a replacement delivery or, by indicating a reasonably acceptable way to avoid the impact of such material defect.All claims against SAP are barred after a period of one year from the date the claim arose.

8. Data Protection, Privacy

SAP uses secure technologies to protect Customers' personal data. The Customer agrees to the collection, processing, and use of its personal data to the extent necessary for processing the order. SAP may use Customers' postal and e-mail addresses for promotions (for example, invitations to events, product news, and registration in SAP's customer database).

However, SAP uses opt-in procedures for its promotions where the receiver expressly agrees in advance to receive information. In any case, SAP allows the recipient to opt out of a mailing list at any time.

9. Applicable Law and Place of Jurisdiction

The applicable law and place of jurisdiction stated in the SAP and Customer's end-user license agreement shall govern. In the event no license agreement exists, the country location of the SAP office providing this license shall be the applicable law and place of jurisdiction.

10. Entire Agreement

These general terms and conditions, along with any payment terms and license term contained in an order form for the Online Products Materials, constitute SAP's and Customer's entire and complete agreement concerning the subject matter hereof.

 

DISCLAIMER

SAP Education reserves the right to cancel, and/or reschedule any published scheduled Course. The customers or student's sole remedy shall be the refund of prepaid course fees. SAP is not responsible for airfare, lodging, or other related expenses including any airline penalties incurred. Under no circumstances shall SAP be liable for any direct, or indirect, consequential, or special damages. SAP SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM ERRORS OR OMISSIONS IN THE TRAINING MATERIALS NOR SHALL SAP BE LIABLE FOR ANY DAMAGES RESULTING FROM THE USE OF THE TRAINING MATERIALS OR OTHER INFORMATION CONVEYED AT AN SAP COURSE. 

Learning Hub Commercial Terms & Conditions 

1.0 General Terms and Conditions

2.0 SAP Learning Hub Public Edition Content

4.0 SAP Learning Hub Public Edition Access Term

5.0 SAP Learning Hub Public Edition Support

 

SAP’s role in the maintenance and support of Customer’s SAP Learning Hub Public Edition:

Customer’s role in the maintenance and support of the SAP Learning Hub Public Edition

6.0 SAP Learning Hub Public Edition - Service Level

 

7.0 SAP Learning Hub Public Edition - Restrictions

8.0 SAP Learning Hub Public Edition - Ownership

 

*You can utilize your Preferred Card to pay for Learning Hub, with the following condition: SAP will allow the use of the Preferred Card to purchase the SAP Learning Hub Solution pursuant to the Learning Hub terms and conditions set out herein however no additional benefits or, discounts that may be available for using a SAP Preferred Card shall apply. Any amounts remaining on the Preferred Card after payment of the Learning Hub charges may be eligible for the additional discount and benefits granted under the Terms and Conditions of SAP Education if used in accordance with the SAP Learning Hub General Terms and Conditions (“GTC”) referred to.

Last updated on 27 Mar 2014.